Department: Administration

Reports to: Systems Analyst

DEFINITION: The IT Intern’s primary responsibility is to assist the IT department with day-to-day operations and ongoing technology initiatives. This internship offers valuable hands-on experience across multiple areas of IT support, strategic planning, and project and asset management. 

EXAMPLES OF WORK DUTIES: (Any one position may not include all of the following, nor do all of the listed examples include all duties and responsibilities which may be required in each position).

• Assist with maintaining and updating the IT asset inventory list (hardware and software).
• Help document hardware assignments, software licenses, and warranty statuses.
• Support the IT team in implementing new IT systems or tools.
• Assist in setting up new devices and configuring basic system settings.
• Provide general support on IT projects, including testing, documentation, and deployment.
• Assist in providing basic Tier I support responses to incoming help tickets
• Assist in preparing IT SOP binder.
• Help in organizing IT trainings for employees.
• Help in creating Training Manuals.
• Help organize and label equipment in storage and office areas.
• Other duties as assigned.

QUALIFICATIONS:

• 60 hours or more completed toward course of study in Information Technology, Computer Science, or a related field.
• Basic understanding of computer hardware and software.
• Strong interpersonal skills and ability to communicate with end users in a professional and collaborative manner
• Good organizational skills and attention to detail.
• Willingness to learn, accept constructive feedback, and take direction.
• Ability to work independently and in a team, and demonstrate initiative where appropriate
• All individuals who have committed felonies that are listed on the disqualification registry with the Department of Mental Health will be removed from payroll effective immediately unless a request for exception has been approved with the Department of Mental Health.

A valid Missouri license MUST be obtained within the first two (2) weeks of employment for this position. Must maintain an acceptable driving status according to Procedure No. 1-8-3, Woodhaven Vehicle Use. Any exception to this requirement must be authorized by the Chief Financial Officer.

ESSENTIAL PHYSICAL REQUIREMENTS: This is semi- sedentary work requiring the exertion of up to 50 pounds of force occasionally and a negligible amount of force frequently or constantly to move objects; work requires fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is not subject to adverse environmental conditions. Must be able to pass mandatory background and drug screen tests. 

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.