Position Summary

The Quality Manager is responsible for all activities involving quality assurance and compliance with applicable standards. This position is responsible for the design, implementation, and continuous improvement of policies and procedures to ensure quality standards are consistently achieved. The Quality Manager serves as a working manager, balancing leadership responsibilities with hands-on quality activities, including performing in-process, first article, final, and receiving inspections as needed to support production requirements. The Quality Manager provides technical guidance and support to all departments, leads, and directs the work of quality personnel, and works closely with manufacturing to promote a culture of quality and continuous improvement.

Duties and Responsibilities

• Collaborates with operations managers to implement and leverage Quality Management Systems (QMS) and Quality Assurance (QA) practices to enhance performance and efficiency in achieving quality outcomes.
• Performs internal audits. Addresses non-conformities from previous internal and external audits.
• Assists the management and manufacturing team in daily production meetings and reports. 
• Work with the Director of Quality to maintain and continuously improve all related QMS.
• Responsible for maintenance of inspection reports and QMS records.
• Responsible for Calibration of Equipment and records.
• Work Instruction Development (Quality plans, rework, etc.)
• Review and disposition nonconforming material through the Material Review Board (MRB) process.
• Participate in all ISO and Quality Management System activities, including certification and surveillance audits.
• COPQ Metrics
• Supervise, coach, train, and develop Quality Department personnel.
• Schedule the Quality Departments daily activities with guidance from the Director of Quality, assign priorities, and monitor the assignments until completion.
• Maintain a proactive approach to quality improvement.
• Serve as a working manager by performing inspection activities as required to support production demands, customer priorities, and staffing needs.
• Perform receiving, in-process, first article, final, and layout inspections using standard inspection equipment and CMMs when required.
• Interpret engineering drawings, GD&T requirements, customer specifications, and inspection plans to verify product conformance.
• Assist inspectors with complex inspections, troubleshoot quality issues on the manufacturing floor, and provide technical guidance regarding inspection methods and acceptance criteria.
• Support production by responding promptly to quality concerns, making disposition decisions, and helping minimize downtime while maintaining quality standards.
• Other duties as assigned.

Position Qualifications

· Bachelors degree preferred.

· 5 to 10 years’ experience in ISO 9001 required. Experience with ISO 13485:2016,  AS9100 preferred.

· 5+ years in a leadership role with achieved KPI’s.

· 5+ years’ experience as the primary customer interface in a Quality role.

· Experienced with machining environment inspection tools (CMM programming, calipers, micrometers etc.

Knowledge, Skills, and Abilities

· Ability to read and interpret documents such as Quality Management Systems Standards, safety requirements, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the company.

· Strong background & knowledge of GD&T 

· Excellent analytical skills to observe the various aspects carefully.

· Proficient in CAD software. 

· Proficient in Microsoft Word and Excel. 

· Strong communication / written skills. 

· Ability to learn new QC software applications.

· Ability to understand drawings, prints in relation to machining industry standards.

· Strong leadership, coaching, and team development skills.