The Office Experience Coordinator plays an important role in the day-to-day success of our Cincinnati office. This position combines office administration, workplace experience, event coordination, and leadership support to create a professional, organized, and welcoming environment for employees, clients, and visitors.

Working closely with HR, Operations, Marketing, Technical Leadership, and local office leadership, you'll help ensure our office runs efficiently while supporting employee engagement, onboarding, and company initiatives.

Office Administration

• Serve as the primary office administrative support for the Cincinnati office. 
• Professionally greet visitors, answer telephones, and coordinate mail, deliveries, and courier services. 
• Serve as the primary liaison with building management, facilities, parking, security, and vendors. 
• Coordinate office purchasing, supplies, furniture, equipment, and maintain organized, welcoming common areas. 
• Support office moves, workplace improvements, and day-to-day office operations. 

Workplace Experience

• Create a welcoming and engaging workplace environment for employees and visitors. 
• Manage café supplies, hospitality items, conference rooms, and shared spaces to ensure they are presentation-ready. 
• Coordinate visitor hospitality, meeting logistics, and workplace enhancements. 
• Partner with HR and Marketing on initiatives that strengthen office culture and employee engagement. 

Leadership + Administrative Support

• Provide administrative support to HR, Technical, Operations, and firm leadership. 
• Coordinate calendars, meetings, travel, presentations, reports, correspondence, and special projects. 

Learning + Development

• Coordinate webinars, internal training sessions, presenter logistics, registrations, materials, and continuing education administration. 
• Support SMART Conference planning and logistics. 

Events + Employee Engagement

• Coordinate client events, employee engagement initiatives, and employee milestone celebrations. 
• Manage vendors, catering, reservations, supplies, and event logistics. 

Onboarding + Recruiting Support

• Coordinate onboarding logistics, workspace setup, interview travel, and candidate visit logistics. 
• Assist HR with employee communications, recruiting events, orientation activities, and administrative projects.

• High school diploma required; Associate's degree preferred.
• Three or more years of administrative, office management, workplace experience, hospitality, or related experience.
•  Exceptional customer service and interpersonal skills.
• Strong organizational, planning and project coordination abilities.
• Excellent written and verbal communication skills.
• Demonstrated ability to manage multiple priorities while maintaining attention to detail.
• Ability to work independently while anticipating needs and solving problems proactively
•  Intermediate to advanced proficiency in Microsoft Office.
• Ability to maintain confidentiality and exercise sound judgment.