Job Description

Position Title: Server

Reports To: F&B Manager and\or F&B Supervisor

Below are the Core Responsibilities that make up the priority functions and most important responsibilities of this position. These Core Responsibilities are divided into two categories, Job Function and Professionalism and Style Expectations. 

Following the Core Responsibilities is a Physical Requirements category that is also expected of all positions within StepStone Hospitality, Inc.

Each responsibility of this position is assigned a weight that indicates the percentage of the overall job it represents. For performance appraisal purposes, the Core Responsibilities (what the job is; the substance of the job) account for 90% of the overall appraisal score. The other 10% is based on the Professionalism and Style category (how the individual goes about doing the job).

Job   Function

Weight

Job   functions describe the substance and most important responsibilities of the   job.

Totals 90%

1. Administration

· Greet all guests in a warm and   enthusiastic manner and assist host or hostess in seating guests as needed.

· Present menu, answer questions, and   make suggestions regarding food, service, appropriate wines, and food   preparation.

· Memorize menu selections and wines   including being familiar with daily specials and basic ingredients.

· Use proper verbiage and etiquette   including serving ladies first

· Write order on check or memorize   order.

· Relay order to kitchen and service   bar utilizing point of sale system

· Observe guests to fulfill any   additional request and to perceive when meal has been completed for guest   checkout.

· Total bill and accept payment or   refer guest to cashier.

· Ladle soup, portion pies and   desserts, and brew coffee.

· Clear and reset counters or table at   conclusion of each course.

· Assist in cleaning and wiping down   of service areas and prep areas 

· Notify a manager immediately of any   guest complaints.

· Use proper etiquette guidelines for   seating guests.

· Ask department telephone using   proper telephone etiquette

· Practice and observe all safety   rules and procedures.

· Assist all service personnel in any   duties as requested.

· Maintain and follow all cash   handling procedures.

· Ability to accurately use various   office software.

70%

2. Support

· Must have a comprehensive knowledge   of the English language to effectively communicate with guests, associates,   and vendors.

· Ability to accurately report   information. 

· Ability to scrupulously follow all StepStone   and hotel policies and procedures.

· Attend required meetings.

20%

Professionalism   and Style Expectations

Weight

These   are expected of every associate within StepStone Hospitality, Inc.

Totals 10%.

3. Personal Effectiveness

· Projects and assignments are   completed thoroughly, professionally, and with care.

· Adjusts to high-pressure conditions   and is open to change.

· Assumes responsibility for personal   growth and development.

· Conducts him\herself (acts and   dresses) professionally at all times; sets standards for all associates.

5%

4. Communication

· Understands and communicates the StepStone   Mission and Core Values.

· Expresses ideas and conveys   information clearly, effectively, and professionally.

· Actively listens to others.

· Conveys company information,   decision, or problems to appropriate parties on a timely basis.

· Works to resolve disagreements and   is respectful of peers and co-workers.

5%

Physical Requirements

5. These are required of every associate.

· Minimum lifting of 50 pounds.

· Pushing, bending, stooping, upward   reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 50 pounds.

· Other duties may be assigned.

  1. Administration· Greet all guests in a warm and   enthusiastic manner and assist host or hostess in seating guests as needed.· Present menu, answer questions, and   make suggestions regarding food, service, appropriate wines, and food   preparation.· Memorize menu selections and wines   including being familiar with daily specials and basic ingredients.· Use proper verbiage and etiquette   including serving ladies first· Write order on check or memorize   order.· Relay order to kitchen and service   bar utilizing point of sale system· Observe guests to fulfill any   additional request and to perceive when meal has been completed for guest   checkout.· Total bill and accept payment or   refer guest to cashier.· Ladle soup, portion pies and   desserts, and brew coffee.· Clear and reset counters or table at   conclusion of each course.· Assist in cleaning and wiping down   of service areas and prep areas · Notify a manager immediately of any   guest complaints.· Use proper etiquette guidelines for   seating guests.· Ask department telephone using   proper telephone etiquette· Practice and observe all safety   rules and procedures.· Assist all service personnel in any   duties as requested.· Maintain and follow all cash   handling procedures.· Ability to accurately use various   office software.
70% 2. Support· Must have a comprehensive knowledge   of the English language to effectively communicate with guests, associates,   and vendors.· Ability to accurately report   information. · Ability to scrupulously follow all StepStone   and hotel policies and procedures.· Attend required meetings.
20% Professionalism   and Style Expectations
Weight These   are expected of every associate within StepStone Hospitality, Inc.
Totals 10%. 3. Personal Effectiveness· Projects and assignments are   completed thoroughly, professionally, and with care.· Adjusts to high-pressure conditions   and is open to change.· Assumes responsibility for personal   growth and development.· Conducts him\herself (acts and   dresses) professionally at all times; sets standards for all associates.
5% 4. Communication· Understands and communicates the StepStone   Mission and Core Values.· Expresses ideas and conveys   information clearly, effectively, and professionally.· Actively listens to others.· Conveys company information,   decision, or problems to appropriate parties on a timely basis.· Works to resolve disagreements and   is respectful of peers and co-workers.
5% 

Physical Requirements

5. These are required of every associate.· Minimum lifting of 50 pounds.· Pushing, bending, stooping, upward   reaching, manual dexterity.· Hearing, writing, typing.· Minimum pulling of 50 pounds.· Other duties may be assigned.