The primary role of a Sourcepass NOC Team is to ensure the customers success within Sourcepass. This success is driven by Sourcepass providing world class service, proactive maintenance and monitoring, backup & recovery, and securing infrastructure. The NOC team is key to providing these core support services. 

RESPONSIBILITIES 

NOC Services 

• Antivirus Maintenance  
• Deployment Validation 
• Endpoint software Upgrades 

Windows Updates Maintenance  

• Deployment Validation 
• Resolving failed updates 
• Installation of Missing feature updates: 1809, 1903, 1909 
• Scheduling server rebooted as needed 

Backup and Recovery 

• Deploy and configure backup agents and policies 
• Troubleshoot backup agent alerts 
• Recover files and full system restores 

Miscellaneous Services  

• DNS filtering Maintenance 
• LogMeIn Maintenance 
• Services True ups 
• Ticket Management 
• Project work as assigned 

To be onboarded to Sourcepass’ ticket process and workflows  

• Ticket Status, Types, Billable, Boards, SLA’s, etc. 

Review tickets on NOC board  

• Complete tickets which you are assigned 
• If time allows, review unassigned tickets to be worked on within skillset 

Timesheets to be completed end of business for the current day  

• Submitted at the end of the week 
• Assistance with Sourcepass internal projects, Research and Development, Proof on Concepts, Etc. 

DESIRED SKILLSET/EXPERIENCE  

• Arrives to work on time and ready to take action 
• Motivated to resolve issues efficiently. 
• A desire to improve skillset by earning industry certifications (We pay for them!) 
• Good communicator 
• Top Notch troubleshooting skills 
• Follows documentation and offers suggestions for improvements 
• Takes ownership of issues 
• Ability to manage multiple priorities and follow through on projects to completion 
• Likes to have fun and laugh with a great team