KNOWLEDGE AND QUALIFICATIONS:

• Partner with the CAO to develop and execute organizational strategies, priorities, and operational plans 
• Lead enterprise-wide initiatives that improve organizational effectiveness, efficiency, and service delivery 
• Monitor progress toward strategic goals and  recommend adjustments as needed 
• Represents the CAO in executive meetings, board meetings, and stakeholder engagements when designated 
• Provide leadership and guidance to administrative (Human Resources, Information Technology, Procurement,      Administrative Services, Facilities, and Public Relations) teams in      support of the CAO 
• Foster a positive, inclusive, and high-performing workplace culture 
• Support workforce planning, talent development, succession planning, and employee engagement initiatives 
• Coach and mentor managers and emerging leaders      
• Develop and implement policies, procedures, and systems to enhance organizational performance 
• Identify operational risks and implement mitigation strategies 
• Ensure compliance with organizational policies, regulatory requirements, and industry standards 
• Assist in developing and managing organizational budgets 
• Monitor expenditures and ensure efficient allocation and use of resources 
• Collaborate with finance leadership on forecasting, financial planning, and resource optimization 
• Support procurement and contract management  activities as needed 
• Establish and monitor key performance indicators (KPIs) and operational metrics 
• Analyze organizational data to identify trends, opportunities, and areas for improvement 
• Lead process improvement initiatives and  promote a culture of continuous improvement 
• Drive accountability for departmental and organizational goals 
• Build and maintain strong relationships with internal and external stakeholders. 
• Coordinate cross-functional projects and facilitate collaboration across departments. 
• Serve as a liaison between executive leadership and operational teams. 
• Performs  other duties as required 

KNOWLEDGE AND QUALIFICATIONS:

•  Bachelor's degree Business Management, Finance, or equivalent combination of education and experience 
• Advanced degree in Business Administration, or related field is preferred or equivalent experience
• 10+ years of progressive leadership experience in operations, administration, resource management, business management, or a related field 
• Demonstrated ability to lead and influence cross-functional teams in complex, matrixed organizations
• Exceptional communication, problem-solving, and relationship-building skills 
• Experience developing and implementing policies, procedures, and governance frameworks
• Demonstrated experience managing complex organizational initiatives and cross-functional teams
• Experience working within highly regulated industries such as housing finance, financial services, banking, government, or non-profit organizations
•  Experience supporting executive leadership teams during periods of strategic transformation, organizational change, or regulatory oversight 
• Possess the ability to lead, coach and develop staff
• Excellent communication skills; written and verbal