If you are looking to make an impact through a meaningful and rewarding career, we are currently seeking talented, creative, and committed people who share our values of Challenging the Status Quo, Building Community, Creating Purpose, and Ensuring Inclusion by fostering individuals’ development, well-being, and growth.

Job purpose:

Provide administrative support for all aspects of Title I premiums processing and for various other financial services performed by the Financial Operations Center.

Competencies: (6)

• Ethics/Integrity: 25%
• Financial Acumen: 15%
• Internal Controls: 15%
• Quality: 15%
• Technical Skills: 15%
• Analytical Thinking: 15% 

Duties and Responsibilities:

• Process daily Title I premium reconciliation activities in accordance with HUD Standard Operating Procedures, including comparison of payment reports, identification of discrepancies, resolution of suspense items, and correction of data inconsistencies.
• Maintain Title I lender portfolios, account information, processing records, supporting documentation, worksheets, adjustment requests, and audit trails.
• Support delinquent premium collection efforts by contacting lenders, documenting collection activity, and assisting with account follow-up and resolution.
• Provide professional customer support to lenders, borrowers, debtors, and stakeholders through the Title I Premiums and Debt Recovery help lines.
• Respond to calls, emails, documentation requests, billing statement needs, and related inquiries within established service standards.
• Maintain inquiry logs, customer correspondence records, tracking spreadsheets, and operational reports; escalate complex, unresolved, or unusual matters to supervisory staff.
• Perform data entry, record validation, account maintenance, file preparation, document retrieval, scanning, electronic records management, and archiving activities.
• Assist with recurring workload, performance, operational, quality assurance, and quality control reporting.
• Follow all HUD security, privacy, records retention, confidentiality, audit trail, and compliance requirements.
• Assist with claims processing, debt recovery support, and other administrative functions as operational demands require.

Qualifications:

• High School Diploma, GED or Equivalent.
•  Experience using computers, keyboarding, data entry, and electronic records systems; document scanning experience preferred.
• Ability to accurately complete repetitive, detail-oriented work with thoroughness, consistency, and strong attention to detail.
• Ability to identify discrepancies in financial or administrative records. 
• Ability to manage multiple priorities and meet deadlines. 
• Excellent customer service and communication skills. 
• Intermediate proficiency with Microsoft Excel, Outlook, Word, and Teams. 

Physical Requirements:

• Usually sitting with occasional walking and standing, and some stooping, kneeling, or crouching.  
• Ability to lift up to 5 lbs on a constant basis
• Ability to lift up to 25 lbs on an occasional basis
• Near Vision, the ability to see details at close range (within a few feet of the observer).

The Kennedy Collective is an Equal Opportunity/Affirmative Action Employer that is committed to equal employment opportunity for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.