At ClassLink, we believe learning should be accessible, engaging, and empowering for every student, every educator, everywhere. That’s why we build secure, intuitive tools that empower more than 26 million students and educators worldwide. From simplifying access with single sign-on, to advancing equity with usage analytics, to automating secure rostering, our platform helps schools focus on what matters most: teaching and learning.

We’re not just building tools, we’re building what’s next in education. By removing barriers and enabling data-driven decisions, our solutions help educators lead with confidence and students thrive in and out of the classroom every day.

Our team is driven by purpose and grounded in three core values:

• Strive to Grow - always learning, improving, and innovating.
• Deliver Worthwhile Experiences - for our users, our partners, and each other.
• Contribute with Heart - putting people first in everything we do.

These values shape how we work, innovate, and support the communities we serve. If you’re ready to do work that makes a real difference, and grow alongside a team that values collaboration, support, and continuous improvement. ClassLink is the place for you.

The Associate Vice President (AVP) of Product Management, Access Products provides executive leadership for the strategy, vision, and lifecycle management of ClassLink's Access product portfolio. This role defines long-term product direction, guides portfolio investments, and leverages customer research, product analytics, and AI-enabled insights to drive customer-centered innovation and data-informed decision-making. Partnering closely with Engineering, Architecture, Infrastructure, UX, Customer Success, Sales, Marketing, Product Operations, and executive leadership, the AVP aligns product strategy with business objectives and technical capabilities while developing high-performing Product Management teams. Through strategic leadership and modern product management practices, this role accelerates product innovation, strengthens market differentiation, and delivers secure, scalable solutions that support ClassLink's long-term growth.

Key Responsibilities

Strategic Leadership & Vision

• Define and lead the long-term strategy for LaunchPad & Product Research, ensuring product investments align with business objectives, educational outcomes, and customer needs.
• Champion a research-driven culture where customer insights, analytics, and evidence-based decision-making guide product strategy and innovation.
• Translate research findings, market intelligence, and product performance into strategic recommendations that shape portfolio direction and long-term investment decisions.
• Monitor industry trends in EdTech, SaaS, AI, and learning science to anticipate opportunities and guide future product strategy.

Technical Domain Oversight (Product Management Excellence)

• Provide executive oversight for the LaunchPad & Product Research portfolio, ensuring product management practices, research methodologies, and analytics capabilities support high-quality product development.
• Provide executive oversight of product research practices, ensuring mixed-method research, analytics, and customer insights consistently inform product strategy and investment decisions.
• Lead cross-functional product planning and delivery, ensuring products are prioritized and developed based on customer insights, business value, and measurable outcomes.
• Define and monitor key performance indicators that measure product effectiveness, customer engagement, adoption, and educational outcomes.
• Ensure product management, research practices, data governance, privacy, accessibility, and ethical use of customer data meet organizational standards and regulatory requirements.

Operational Excellence & Continuous Improvement

• Establish scalable product management and research processes that improve consistency, efficiency, and organizational effectiveness while enabling flexibility where appropriate.
• Manage budgets, resources, timelines, and portfolio priorities to maximize organizational value and successful product delivery.
• Drive continuous improvement through operational metrics, customer insights, AI-enabled analysis, and ongoing refinement of product development practices.
• Evaluate and adopt emerging tools, technologies, and AI capabilities that improve research quality, product decision-making, and team productivity.

Cross-Functional Collaboration

• Partner with Product Management, Engineering, UX, QA, Customer Success, Sales, Marketing, and executive leadership to ensure alignment across the product lifecycle.
• Facilitate effective communication and decision-making across departments to support successful execution of strategic product initiatives.
• Represent the LaunchPad & Product Research organization with executive leadership, customers, partners, and other external stakeholders.
• Influence organizational priorities by communicating research insights, product performance, customer needs, and portfolio strategy to business leaders.

Talent Development & Organizational Growth

• Hire, coach, mentor, and develop Product Managers, Product Researchers, UX Researchers, and other product professionals supporting the LaunchPad portfolio.
• Foster a high-performing culture centered on collaboration, innovation, continuous learning, and customer-centered product development.
• Develop leadership capabilities, succession plans, and organizational structures that enable the LaunchPad & Product Research organization to scale effectively.
• Champion modern product management, research excellence, and AI-enabled ways of working across the organization.

This role is 100% remote eligible, with quarterly strategy meetings that are in-person.

NOTE: This job description is not intended to be all-inclusive. Employees may be asked to perform other related duties as assigned to meet the ongoing needs of the organization.

Required Skills:

• Bachelor's degree in Business, Computer Science, Engineering, Information Systems, Data Science, or a related discipline, or equivalent professional experience.
• 12+ years of experience in edtech leadership, product management, product strategy, or related product leadership roles within a technology organization.
• 7+ years of progressive leadership experience leading Product Managers and cross-functional product organizations or equivalent experience
• Demonstrated success defining and executing long-term product strategy for complex technology and/or product portfolios while aligning customer needs with business objectives.
• Deep expertise in technical and/or product management, customer discovery, product lifecycle management, Agile product development, and data-informed decision-making.
• Experience leveraging customer research, product analytics, AI-enabled insights, and market intelligence to guide product strategy and investment decisions.
• Strong understanding of AI-enabled product development, responsible AI practices, product experimentation, and modern product management methodologies.
• Proven ability to influence executive stakeholders, align cross-functional organizations, and translate business strategy into successful product outcomes.
• Demonstrated experience leading product portfolio planning, investment prioritization, organizational transformation, and cross-functional strategic initiatives.
• Excellent communication, strategic thinking, organizational leadership, and executive presentation skills.
• Ability to remain stationary for extended periods while working with computers and participating in meetings.

Preferred Skills & Experience

• Master's degree in Business Administration (MBA), Computer Science, Engineering, Data Science, Human-Computer Interaction, or a related discipline.
• Experience leading educational systems, Product Management organizations within a SaaS, cloud-native, or high-growth technology company.
• Experience developing AI-enabled products, intelligent automation, analytics platforms, or data-driven product capabilities.
• Experience building and scaling modern high tech or Product Management organizations, including product strategy, discovery, experimentation, and portfolio management practices.
• Experience leading enterprise product transformation initiatives and cross-functional organizational change.
• Familiarity with education technology, identity and access management, analytics platforms, or highly regulated software environments.

Preferred Experience with:

• Product management and Agile planning platforms (Jira, Azure DevOps, Linear, Aha!, Productboard, or equivalent)
• Product analytics and business intelligence platforms (Pendo, Amplitude, Mixpanel, Looker, Tableau, Power BI, or equivalent)
• AI-enabled product management and productivity tools (Claude, ChatGPT, Microsoft Copilot, Gemini, or similar)
• Customer research, experimentation, and user feedback platforms
• Collaboration and documentation platforms (Confluence, Notion, Miro, Figma, or equivalent)

This role is 100% remote eligible, with quarterly strategy meetings that are in-person.

Benefits:

• Generous Paid Time Off: 4+ weeks of vacation and 13+ paid holidays
• Parental Leave: 12 weeks fully paid for all parents
• Retirement: 401(k) with 0.5:1 company match
• Comprehensive Health Coverage: Medical, dental, and vision plans
• Insurance: Company-paid life, short-term disability, and long-term disability, plus voluntary options including supplemental life, accident, and pet insurance

Perks:

• Volunteer Time Off: Give back through ClassLink Cares paid volunteer days
• Lifelong Learning: Tuition reimbursement for continued education
• Growth & Development: Coaching and internal programs to support career and personal growth
• Supportive Culture: A workplace that values curiosity, compassion, and continuous learning
• Connection & Community: Annual company retreats and team events with bright, fun coworkers

At ClassLink, we believe the best ideas come from bringing together diverse perspectives. We are committed to building a team that reflects the diversity of the communities we serve and fostering a workplace where every team member feels valued, respected, and empowered to grow.

ClassLink is proud to be an equal opportunity employer. We welcome candidates of all identities, backgrounds, and experiences, and we do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic.

ClassLink is powered by passionate people dedicated to improving learning in classrooms everywhere. We do this by creating and delivering great products and having fun along the way. Learn more about us at www.classlink.com.