The Inside Sales & Customer Support Specialist plays a critical role in delivering a best-in-class experience for our professional partners while supporting the continued growth of the business. Serving as a key point of contact for assigned accounts, this role combines exceptional customer care with relationship-driven sales support to build loyalty, drive account growth, and ensure every interaction reflects our commitment to excellence. 

The ideal candidate is proactive, highly organized, and passionate about creating meaningful customer relationships, providing timely solutions, and navigating multiple business platforms with ease. Working cross-functionally with Sales, Education, Operations, and other internal teams, this individual will help create a seamless customer journey while identifying opportunities to strengthen partnerships and support long-term business success. This is a full-time position working Monday through Friday, 8:30 a.m. to 5:00 p.m. PT to support our customer service operations and West Coast accounts. Following the successful completion of training, this role will operate on a hybrid schedule with an expectation of working from our Bellevue office four days per week.

Key Details: 

• Where You’ll Work: Hybrid – this role will work from our head office 4 days/week and from home the remainder. However, additional on-site presence may be required to support team collaboration, meetings, and other business needs. 
• Your Hours: Full-Time working 8:30am – 5:00pm PT and will require some flexibility including evenings & weekends on occasion. 
• Physical Demands: This role primarily involves computer and desk-based work but may occasionally require standing for extended periods. 
• Travel Expectations: Minimal travel 
• Compensation: $60,000 base salary – this role is eligible for overtime pay and monthly commission potential 

Key Responsibilities of the Inside Sales & Customer Support Specialist:

• Assisting External Sales and e-Commerce Teams: Supporting the U.S. Sales Team and e-Commerce Team in meeting and exceeding monthly, quarterly, and annual sales targets. 
• Inside Sales: Meeting sales goals with your own accounts as assigned. 
• Professional Representation: Representing HydroPeptide with the highest level of professionalism through phone and email interactions with spa and retail personnel. 
• Order Management: Accurately entering all sales orders into Acumatica in a timely manner, adhering to company policies and procedures. 
• Customer Account Support: Providing outstanding customer service by assisting Account Executives in promptly responding to customer account inquiries. 
• New Account Setup: Facilitating new account setup with Account Executives, ensuring all required documentation is collected and accurately filed in Acumatica. 
• Product Knowledge: Staying current with HydroPeptide product education and providing knowledgeable answers to customer inquiries via phone and email. 
• Upselling Opportunities: Developing a thorough understanding of HydroPeptide products, protocols, and monthly promotions to communicate effectively and identify upselling opportunities. 
• Customer Inquiry Resolution: Resolving customer inquiries through phone, email, and social media platforms, going the extra mile to engage and satisfy customers.
• Customer Service Excellence: Collaborating with the National Customer Support Manager to maintain and deliver excellent customer service standards, ensuring customer satisfaction is achieved professionally and promptly. 
• Attention to Detail and Follow-Up: Demonstrating strong attention to detail and follow-up skills to ensure accurate and timely completion of tasks. 
• Administrative Support: Providing occasional administrative support for the office as needed. 

Qualifications 

• 1+ year of experience in a customer service role or inside sales role.
• Shows up with a high level of ownership, integrity, and collaboration, contributing positively to team dynamics while delivering reliable, high-quality work that supports business outcomes. 
• Excellent interpersonal skills with the ability to build rapport and establish trust with customers.
• Ability to work independently as well as collaboratively in a team environment.
• Strong attention to detail and accurate data entry skills.
• Strong multitasking and prioritization skills.
• Tech-savvy with the ability to quickly learn and adapt to new technologies.
• Excellent communication skills, both written and verbal.
• Ability to follow through and ensure completion of tasks.
• Flexibility and ability to switch gears seamlessly.
• Drive to set and achieve targeted goals.
• Commitment to continuous learning and professional growth.

Preferred Experience: 

• Prior sales experience, preferably in retail, beauty or medical space. 
• Experience in inside sales, with a proven track record. 
• Experience with Salesforce, Acumatica, and/or Shopify.  
• Experience in using CRM software and other sales tools.