Position Summary

This job description is intended to convey information important to the scope of this position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

The Custodial Lead helps support the daily operation of custodial services by coordinating workflow, assisting with staff direction, and helping maintain clean, safe, and welcoming facilities for guests and employees throughout the ski area. This position works alongside the team in active operational duties including cleaning and servicing facilities, responding to operational needs, supporting supply organization, and helping maintain department cleanliness and safety standards in a fast-paced environment.

Successful employees in this role are dependable, adaptable, and comfortable helping provide day-to-day leadership and operational support while working as part of the team. This position helps support training, communication, safety practices, and workflow coordination while fostering a positive, accountable, and team-oriented workplace culture focused on cleanliness, safety, and guest experience.

General Responsibilities:

In addition to all responsibilities listed in the Custodial Attendant Job Description, Leads must:

• Adjust staffing levels day-to-day as needed, including garnering additional staff from or sending staff to other departments
• Work with mountain managers to determine next day staffing needs and action according to call off policy 
• Reduce staff throughout the day as warranted by business, ensure staff on-the-clock stays busy with appropriate tasks
• Encourage and maintain confidentiality and staff policies and procedures 
• Conduct and/or assist in conducting initial & ongoing staff training 
• Monitor staff performance, provide additional trainings as needed, report information back to the department managers

Supervisory Responsibilities:

• Help create and maintain a positive, respectful, and team-oriented work environment
• Provide day-to-day guidance, communication, and support to team members
• Assist with training, onboarding, and supporting employees throughout the season
• Help communicate daily operational priorities, workflow needs, and shift transitions
• Lead by example through professionalism, teamwork, reliability, and work ethic
• Help maintain department cleanliness, organization, safety, and service standards
• Assist in identifying and resolving minor guest, employee, or operational concerns
• Support supervisors and managers with daily operational needs and changing business demands
• Step into different operational roles as needed to support the team and department
• Encourage strong communication, collaboration, accountability, and guest service within the team
• Promote and support a strong safety culture by reinforcing safe work practices and helping employees follow department and company safety expectations 
• Help identify areas where additional operational or employee support may be needed

Qualifications:

Preferred Knowledge and Abilities:

• Work independently 
• Ability to lead and work as part of a team
• Required Skills and Abilities:
• Strong communication and interpersonal skills, including timely responses to managers and employees, and communication of personal needs.
• Ability to multi-task in a busy environment.
• Ability to communicate tasks and system adjustments efficiently and positively to a team.
• Ability to follow verbal and written instructions.
• Willingness to learn. 

Required Qualifications and Experience:

• High school diploma or equivalent preferred
• Must be 18 years or older

Don’t meet every single requirement? That’s okay. At Mt. Baker Ski Area, we value a wide range of experience and perspectives. If you’re excited about this role and believe you could contribute to the team, we encourage you to apply — even if your background doesn’t line up perfectly with every qualification listed.

Wage & Hour Information:

• Starting rate begins at $19.63/hour with increases for experience, merit, tenure and future WA State minimum wage adjustments possible.
• This is a seasonal, variable hour position. Hours per week may vary between 5-40+ hours/week. Expected end date for position is April 18, 2027, unless otherwise approved by management.

Important Disclaimer: Employees are expected to act in the best interest of the Mt. Baker Ski Area, even if doing so requires actions or responsibilities not listed in the above job description. The above statements are intended to describe the general nature and level of work being performed by those assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities required of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned which are not considered essential and may not be listed here.

Physical Requirements

• Working in the mountain environment is physically demanding. You need to be in good health and in good physical condition and have the ability to perform the following:
• Bending, twisting, lifting and moving items throughout the day
• Ability to lift and move 30 pounds (or more depending on task)
• Standing and or sitting for long periods
• Climbing and descending stairs
• Shoveling and moving snow
• Standing and walking on compact snow and ice
• Perform repetitive tasks as necessary

Position Requirements:

• Annual training provided by Mt. Baker Ski Area must be completed as a condition of position employment.
• Wage and Hour Training
• Anti-Harassment Reporting Training
• Department Trainings as assigned
• In Person Attendance to Leadership Training prior to season start.
• Employment in lead positions is contingent upon the successful completion and review of a background screening. Applicants listed on the National Sex Offender Registry are not eligible for employment in lead positions.