Job Summary: As a human resources generalist, you play a key role in accelerating organizational success by performing HR-related duties on a professional level. You collaborate closely with other members of the HR team supporting the overall mission of the organization. Your responsibilities are primarily in functional areas of employee engagement & support, onboarding, benefits administration, compensation, employment law compliance and human resources software administration and recruiting & general HR support.

What you bring to the position:

• You have a strong desire to provide internal and external customers of the HR department with exemplary customer service.
• You are eager to step up and handle special projects and challenging HR tasks, while at the same time you understand that the role involves responsibility for the administrative side of an HR department.
• You have a meticulous eye for detail and approach your work with a higher attention to detail than most others. 
• You are naturally curious and are able to diplomatically probe for information and explore ways to make improvements.
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
• You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. 
• You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis and you achieve your goals that you mutually set with your manager. 
• You have the drive and grit to get things done, while not being afraid to take the initiative.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being arrogant.
• You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the ways we operate. 

You successfully fulfill the following essential duties and responsibilities:

You will utilize your ADMINISTRATIVE SKILLS to efficiently:

• Administer company benefit programs including coordinating benefit enrollment and record-keeping and communicate with service providers for routine and COBRA administration.
• Administer the company’s performance management software. 
• Administer HRIS and other HR-related systems.
• Maintain employee digital personnel records and update records such as employee status changes in the HR software.
• Process onboarding and offboarding tasks for new and separating employees. 
• Assist the department in a variety of ways as needed.

You will use your PEOPLE SKILLS to inspire and motivate others by:

• Leading or supporting HR initiatives and activities for employee and manager training.
• Educating newly hired employees on HR policies, internal procedures, services and benefits.
• Consulting & coaching managers to drive performance.
• Serving as a contact for employees and answer questions regarding HR policies and procedures.

You will use your COLLABORATIVE SKILLS to:

• Partner with management teams to facilitate the delivery of HR services as appropriate.
• Participate in developing organizational guidelines and procedures.
• Create & manage company onboarding programs.
• Lead employee engagement programs.
• Support company-sponsored events as the need arises. 
• Assist in recruitment process by coordinating job postings, reviewing resumes and initial interviews.
• Support the company by completing other duties as assigned.

You will use your HR TECHNICAL SKILLS to:

• Provide guidance on human resources operational issues and employment law.
• Develop new programs and initiatives to meet management needs.
• Champion and administer compensation and benefit programs for the organization.
• Carry out special projects or requests utilizing your solid grasp of the human resource body of knowledge. 
• Complete compliance reporting including EEOC, OSHA, etc.
• Ensure TVFC compliance with federal, state, and local employment law related to the HR duties you perform.
• Administer Workers’ Compensation claims, coordinating with insurance provider to submit accident reports and comply with OSHA and state reporting requirements.
• Serve as a subject-matter expert for HR software.

You will use your CUSTOMER SERVICE SKILLS to:

• Interpret benefit coverage and answer employee inquiries about benefits and other HR-related duties. 
• Explain and train on various company policies and procedures.
• Foster a positive, professional perception of the HR department as you carry out all your duties.

As a successful employee, you will demonstrate the following professional skills as you carry out your position:

• Oral Communications – Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings.
• Written Communications – Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information.
• Customer Service – Respond promptly and courteously to customers’ requests for service and assistance; manage difficult or emotional customer situations.
• Presentation – Deliver presentations to audiences of 10-50 individuals.
• Leadership – Lead people and get results through others in a positive and inspiring manner.
• Management – Organize and manage multiple priorities. 
• Ethics – Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; upholds company values.
• Organizational Support – Follow company policies and procedures and complete other duties as assigned.
• Judgment – Include appropriate people in decision-making process.
• Interpersonal Skills – Maintain confidentiality; keep emotions under control; listen well.
• Planning and organization – Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks.
• Professionalism – Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments. 
• Adaptability – Adapt to changes in the work environment; manage competing demands; deal with frequent change, delays, or unexpected events.
• Detail & Task Oriented – Manage and follow through on multiple tasks, items and communications in a timely manner.

You will meet the following educational, licensing, certification, and work experience requirements:

• Bachelor’s degree in human resources, business, or relevant area; a combination of education and relevant work experience will be considered.
• 3 – 7 years of human resources generalist experience.
• Strong experience in database management; experience in HR-related software highly preferred.
• Superb computer literacy with business software, such as Word, Excel, PowerPoint, Email, etc. 
• PHR, SPHR, SHRM-CP OR SHRM-SCP certification preferred.
• Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage. 

You will follow the ISG Technology Core Values:

Humor & Fun

• We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails.
• We collaborate and value sharing our unique perspectives.
• We’re inclusive and create activities that align with people’s interests and passions.

Resilience

• We pride ourselves in meeting high-pressure challenges
• We never quit and demonstrate the ability to see daunting assignments through … successfully.

Lead by Example

• We demonstrate courage in having crucial (and sometimes “tough”) conversations.
• We are reliable and highly accountable in our use of systems and tools.

Continuous Improvement

• We’re creative thinkers who can adapt to evolving situations.
• We’re humbly confident, know our stuff, are willing to coach and be coached.
• We’re willing to make “healthy” self-sacrifices for the greater good.

“Team First” Initiative

• We are pro-active and stay on top of training and certifications.
• We willingly take on more responsibility if we see a need and can assist.
• We view individual accountabilities as representing the whole team.

You are able to work in the following environmental and working conditions:

• Prolonged periods of sitting at a desk and working on a computer and phone.
• Work in a general office environment.
• Travel to career fairs and outside events in locations with varying conditions.  
• You have mental stability and emotional intelligence that enables you to meet all the requirements and qualifications of the position with or without a reasonable accommodation.