Who We Are

At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care. 

Our Mission

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us?

· Paid Training & Career Development

· Growth & Advancement Opportunities

· Supportive Team Environment

· Competitive Benefits Package

· Tuition Reimbursement Opportunities

· Employee Eyewear Discounts

· Referral Bonus Program

· Make a Meaningful Difference Every Day

What You'll Do

• Always positive and friendly with patients, co-workers and anyone who calls in to 
• Verifies patient information and confirms insurance information and referral status.?? 
• Obtains and retains knowledge of insurance company participation and requirements including when an authorization is needed, or when a referral is needed. 
• Registers patients correctly in the computer, providing consistency for patient listing and billing information- including name, DOB, address, phone number, email address, insurance 
• Answers general questions for patients following established guidelines. 
• Assists with answering and triaging incoming telephone calls and routing them according 
• Answers and screens telephone calls appropriately and gives non-medical instructions to patients in preparation for their visit to the office.?? 
• Serves as primary appointment scheduler for all physicians and other resources in clinic, using the provided scheduling guide. 
• Answers questions regarding insurance billing and office financial policies? 
• Assists patients as needed.? 
• Provides the highest level of customer service to all patients.? 
• Assists in maintaining work area.? 
• Ensures confidentiality of medical records and patient information in accordance with HIPAA. 
• Performs regular schedule optimization 

What You'll Bring

• High school diploma or equivalent required.? 
• Positive attitude and a love for helping others! 
• Prior experience in a fast-paced medical office and in electronic health record preferred.? 

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Patient Experience – Understanding and anticipate the patient’s needs. Proactively strives to exceed our patient’s expectations and provide ongoing education and communication.  
• Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership. 
• Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances.  
• Excellent Communication Skills – written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients.  
• Drive for Results – Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.   
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness. 
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization. 
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism. 
• Forward-thinking attitude – Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.  
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities. 

Pay & Benefits

Benefits May Include:

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Continuing Education Support
• Certification Sponsorship
• Employee Eyewear Discounts
• Referral Bonus Opportunities

Ready to Join Our Team?

If you're passionate about patient care, professional growth, and making a lasting impact, we'd love to hear from you. Apply today and help us build the future of eye care.

Additional Information:

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to remain stationary for extended periods
• Frequent use of hands, fingers, and computer equipment
• Ability to communicate effectively with patients and team members
• Ability to occasionally lift, carry, push, or pull up to [XX] pounds

Compliance Requirements

• Annual compliance training is required.
• Compliance with HIPAA, OSHA, and company policies is required.
• Background screening may be required based on position.
• Drug screening may be required based on position and location.

Equal Employment Opportunity

AVP•SEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.