Position Summary

The Clerical Assistant provides administrative and customer service support to ensure the efficient daily operation of the dealership. This position assists with customer interactions, payment processing, sales support, and administrative tasks while maintaining accuracy, professionalism, and exceptional customer service. The Clerical Assistant serves as an important member of the store team by supporting both customers and staff in a fast-paced automotive retail environment.
 

Essential Duties and Responsibilities

• Process customer payments accurately and efficiently while maintaining confidentiality and proper documentation.
• Reconciling and balancing the cash drawer in the mornings and evenings.
• Distributing mail to the correct departments
• Request office supplies when needed.
• Review completed vehicle deals for accuracy, completeness, and compliance with company policies and procedures.
• Answer incoming telephone calls promptly, professionally, and courteously, directing calls and inquiries to the appropriate department or team member.
• Assist customers with completing credit applications by providing guidance and ensuring all required information is obtained.
• Support the sales team by assisting customers throughout the sales process, answering general questions, and helping facilitate a positive customer experience.
• Provide exceptional customer service by greeting customers, addressing concerns, and ensuring every customer receives timely, courteous, and professional assistance.
• Maintain accurate customer records and assist with general clerical and administrative duties as assigned.
• Organize and file documents while ensuring confidentiality of customer and company information.
• Communicate effectively with customers, management, and fellow team members.
• Perform additional duties and special projects as assigned by management.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.
• Professional telephone etiquette and customer service skills.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple tasks and meet deadlines.
• Dependable, self-motivated, and able to work independently as well as part of a team.
• Positive attitude with a willingness to assist wherever needed.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Frequent use of computers, telephones, and other office equipment.
• Ability to communicate effectively in person and by telephone 
• Ability to occasionally lift and carry up to 20 pounds.
• Manual dexterity is sufficient to operate office equipment.

Work Environment

This position is performed primarily in a dealership office environment with frequent interaction with customers, sales staff, and management. The work environment requires professionalism, flexibility, and the ability to manage multiple priorities while providing outstanding customer service. 

Holmes Motors offers a competitive compensation and benefits package including medical, dental, vision, paid time off, retirement savings options, and career development opportunities.

Additional Benefits including:

• Medical, Dental, Vision & Life Insurances 
• Company Paid Telehealth
• Paid Time off (PTO & Vacation)
• Paid Holidays
• Full-time - 8:30 - 5:30 M-F