JOB DESCRIPTION: SALES ASSOCIATE

At IT'SUGAR, we believe candy is about more than satisfying a sweet tooth—it's about creating joyful moments, celebrating everyday occasions, and bringing people together. Our mission is to provide a sweet escape from everyday life. (Update with finalized mission statement.) With more than 100 stores nationwide, our bold assortment, energetic atmosphere, and interactive shopping experience make us the destination for fun and discovery.

We're passionate about delivering exceptional service, bringing positive energy to every interaction, and supporting one another. As a Sales Associate, you'll bring the IT'SUGAR brand to life by creating memorable customer experiences, maintaining an engaging store environment, and helping every guest leave with a smile.

Responsibilities:

· Greet every customer promptly and enthusiastically while building genuine connections through friendly conversation and personalized service.

· Deliver knowledgeable product recommendations, answer questions, and assist customers in finding the perfect treats and gifts.

· Use consultative selling techniques to recommend complementary products and enhance the customer experience while supporting individual and store sales goals.

· Create memorable moments by entertaining customers through product samples, where applicable.

· Proactively engage customers at checkout by introducing the IT'SUGAR loyalty program, communicating its benefits, and encouraging enrollment to enhance the customer experience.

· Accurately and efficiently operate the point-of-sale (POS) system while processing customer transactions

· Execute merchandising standards and maintain visual displays in accordance with company guidelines.

· Assist with floor moves, seasonal resets, new product launches, promotions, and special events.

· Receive, unpack, stock, organize, and replenish merchandise throughout the store and stockroom.

· Follow all food safety and safe food handling procedures when stocking, handling, sampling, and merchandising edible products to help maintain product quality and comply with company standards.

· Maintain cleanliness throughout the sales floor, stockroom, checkout area, breakroom, and restrooms, including sweeping, mopping, dusting, sanitizing, and other housekeeping tasks.

· Follow all Loss Prevention (LP) policies and procedures and promptly communicate safety or LP concerns to store leadership.

· Other duties as assigned

Job Requirements:

· Must be at least 18 years of age.

· Retail experience is not required—we're happy to train the right candidate.

· Positive, outgoing, energetic personality with a passion for delivering exceptional customer service.

· Strong communication and interpersonal skills with the ability to work effectively as part of a team.

· Ability to work a flexible schedule, including days, evenings, weekends, and holidays.

· Ability to operate a POS/register, handheld devices, and other basic office equipment.

Physical Requirements:

· Ability to remain in a stationary standing position and actively move throughout the store for extended periods, often for the duration of a scheduled shift.

· Frequently walk, bend, stoop, kneel, crouch, reach above shoulder level, and climb ladders or step stools to stock merchandise and maintain displays.

· Regularly use hands and fingers to handle, grasp, stock, package, and move merchandise, operate a register, and perform cleaning tasks.

· Frequently push, pull, and move carts, fixtures, merchandise, and stock throughout the store.

· Ability to work in both the sales floor and stockroom environments, which may include varying temperatures and confined storage areas.

· Ability to independently lift, carry, and move merchandise weighing up to 25 pounds and up to 50 pounds with assistance.

· Ability to visually inspect merchandise, read labels and screens, and maintain visual merchandising standards.

· Ability to communicate effectively with customers and team members in a busy retail environment.

· Ability to perform repetitive cleaning tasks, including sweeping, mopping, dusting, sanitizing, and handling waste

· Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Sweet Perks of Working at IT’SUGAR:

· Flexible scheduling

· Employee merchandise discount

· Holiday pay for Company-designated holidays

· 401(k) retirement savings plan with company match, where available

· Employee Assistance Program (EAP)

· Opportunities for training, development, and career growth

· Fun, collaborative, and energetic work environment