Summary:

Performs a variety of duties in the operations area. May work on check processing, adjustments, return items, exception processing, statement rendering, bookkeeping, reconciling, etc. May perform only one or a combination of these or other related operations duties. Handles complex problems, fraud reviews, and has the ability to effectively communicate problem resolution with internal staff and customers. 

Key Responsibilities:

• Reconcile non-post of checking, savings, general ledger, certificates of deposits, and safe deposit boxes to proper accounts and transaction codes.
• Monitors documentation and or activity on dormant and inactive accounts and apply Bank policy.
• Process foreign checks and foreign currency orders/deposits.
• Process Exceptions and Stop Payments daily.
• Process Debit Card Application and Charge Back disputes. Responsible for ATM resolution from customer and/or Bank personnel inquires.
• Process written statements of unauthorized ACH transactions.
• Process retail internet banking setups and requests.
• Responsible for the set-up and maintenance of Internet Banking enrollments for new and existing customers.
• Process Domestic and International wire transfers and ACH transactions.
• Reconcile redeemed Savings Bonds to general ledger.  
• Process and mail statements and notices to customers daily.
• Review new accounts and account file maintenance for accuracy and proper documentation.
• Process Deposited Item Returns and ACH Returns.
• Perform a fraud review on electronic transactions via retail and business online banking services.
• Perform Thrive account report reviews and system processing verifications.
• Provide timely & accurate support for internal and external customers.
• Other tasks as assigned.

Supervisory Responsibilities:

No supervisory Responsibilities. 

Qualifications:

• Excellent organizational and analytical skills.
• Must be knowledgeable or able to learn company products, services, and related information to perform each essential duty satisfactorily.
• Should have the knowledge and ability to use office equipment such as; telephone, computer, calculator, fax, and reference materials as well as various software packages.
• Must have the ability to remain calm and professional during peak periods of activity and manage multiple tasks simultaneously.  
• Requires ability to prioritize and organize work, apply common sense, and proofread and edit documents for accuracy.
• Must have the knowledge and ability to communicate effectively with office staff, existing and potential customers, and insurance agency personnel. 
• Must have the ability to work independently. 
• Must have the ability to effectively use internal ticketing system for processing requests and form submissions.
• Excellent internal and external customer service and problem resolution ability. 

Education and/or Experience:

High School Diploma or equivalent. 

Certificates, Licenses, Registrations:

Not applicable.

Work Environment:

General office working conditions exist. Employee may experience sustained moderate/high periods of activity with multiple tasks being performed. They may experience communication with a variety of internal and external sources under favorable and unfavorable conditions. Noise level in the work environment is usually minimal.