The IT Systems & Cybersecurity manager will lead and manage our organization's technology infrastructure. This role is responsible for the day-to-day management of our network, hardware, security systems, and compliance initiatives, while also driving AI adoption across the organization and leading strategic IT projects. The ideal candidate is a dependable, on-site team player who collaborates effectively across departments, in person and remotely, while serving as the go-to internal leader on cybersecurity, AI tools, and emerging technology. This person rolls up their sleeves, takes ownership, and is ready to jump in wherever needed.

Key Responsibilities:

AI Integration & Productivity Tools

• Support the adoption and integration of AI tools (e.g., Claude, Plaud) across all companies
• Serve as an internal resource for employee general questions on AI tools and provide guidance

• Lead PCI-DSS Compliance efforts from initial assessment through certification, coordinating with all necessary third-party vendors
• Manage annual third-party penetration tests and weekly vulnerability scans, working with Development and IT Teams.

• Assist in set up of employee technology including desktops, laptops, and monitors
• Manage HQ technology systems including conference room AV, audio equipment, and other shared technology resources

• Serve as project manager for strategic IT department initiatives, including:

Network Management

•  Oversee and manage the HQ network; identify and implement efficiency improvements in collaboration with other IT members
• Monitor network performance and make proactive adjustments to maintain reliability and speed

• Manage and maintain security camera systems at company headquarters and other facilities
• Own the organization's overall cybersecurity posture, including upkeep of servers, endpoints, etc.
• Serve as the first responder and incident commander for cybersecurity events

Job Responsibilities:

• Maintain regular, punctual attendance and be present and prepared at the start of each day
• Demonstrate consistent reliability and follow-through on assigned tasks and deadlines
• Maintain a professional and collaborative demeanor across all teams and departments
• Communicate proactively with your manager regarding workload, roadblocks, or scheduling needs, providing timely progress updates and prioritizing time-sensitive issues
• Respond promptly when issues arise, including outside of standard business hours when the situation requires it
• Effectively prioritize competing demands, stay calm under pressure, and work efficiently in a fast-paced environment
• Demonstrate the ability to work independently, take initiative, and step up when challenges arise
• Participate in team meetings, planning sessions, and cross-departmental discussions as required
• Continuously develop technical skills and stay current on emerging technologies and cybersecurity threats

• Proven experience managing IT infrastructure, including networking, hardware, and security systems with hands-on expertise in FortiGate/Fortinet or similar UTM platforms, managed switches, and structured cabling across multi-site environments
• Hands-on experience with cybersecurity frameworks and incident response
• Demonstrated knowledge of PCI DSS compliance requirements and processes
• Familiarity with AI productivity tools and a willingness to assist others in their use
• Experience supporting distributed sites remotely, including troubleshooting hardware at facilities without dedicated on-site IT staff; familiarity with access control/badge systems a plus
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Excellent communication and collaboration skills, with the ability to work both independently and as part of a team
• Proven ability to prioritize effectively, respond to time-sensitive situations, and maintain composure in high-pressure environments

This job description is intended to convey information essential to understanding the scope of the position and is not a complete list of responsibilities.