Sales Support JOB DESCRIPTION
Sargent and Greenleaf delivers proven security solutions that protect people and assets at home, at work, and in communities around the world. For the past 160+ years, our high-security locks and industry expertise have been trusted by governments, banks, and businesses of all kinds to meet their security needs and counter emerging threats. S&G’s portfolio of high-quality electronic and mechanical locks are used in a wide range of applications including gun safes, commercial safes, ATMs, vaults, and highly sensitive SCIF environments.
Our unique family of brands offers a comprehensive portfolio of lock and door solutions to serve a wide range of our customer’s security needs. Through our trusted brands – Delaney Hardware and Premier Steel Doors and Frames – we offer businesses and homeowners high-quality door hardware and fixtures, commercial-grade doors and hardware, multi-family and residential security solutions.
Together, we are on mission to make the world more secure today and in the future.
Job Summary: This position is a supportive role providing customer response to the quote to order process, lead generation, and 1st Tier Technical Support for a specific geographical region. The Sales Support Team Member (SSTM) provides a trusted advisor relationship with his or her customers through consistent, effective communication on all customer requests and by proactively managing their territories backlog.?The SSTM maintains close attention to all details for quotations, customer purchase order requirements and all order entries.?He or she can recognize emerging issues and to expeditiously address them in a complete, professional manner. The SSTM is an integral part of a dynamic team whose goal is to develop and grow profitable business for the region through proactive engagement and communication with an established and emerging customer base.
Organizational Relationship: This position reports directly to the Sales Support Manager. This position has no direct reports.
Education / Experience:
Department: Customer Relationship Department FLSA: Exempt, Salary
Location: Asia Reports to: Sales Support Manager
Travel: None Manages: No Direct Reports
S&G Vision & Values:
S&G is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.