Job Purpose: 

The Floater Patient Services Representative works in a team-based, patient-centered primary care clinic serving insured and uninsured clients with a special emphasis on care for persons who experience barriers to accessing care due to income, language, cultural, and social barriers.  

Duties: 

• Adhere to the spirit of Waterfall Community Health Center to remove barriers to care and align with our Mission Statement while performing assigned duties.  
• Demonstrate the core values of Integrity, Respect, Accountability, Compassion, Partnership, and Collaborative Communication.   
• Ensure new and existing patients’ registration and scheduling needs are met. 
• Assist new and existing patients with completing the paperwork necessary to create and maintain active patient registration status. 
• Complete appropriate forms and enter patient information into the EPIC EHR system. 
• Collect patient fees. 
• Field phone calls regarding billing issues, appointment cancellations, and any other patient concerns.  
• Answer high-volume calls in a timely manner and direct calls to appropriate staff. 
• Copy and scan patient information. 
• Review and update FQHC (Federally Qualified Health Center) documents. 
• Provide excellent customer service.   
• Call patients for appointment reminders. 
• Scrub the charts before the visit for patients who will be seen in the clinic. 
• Verify insurance coverage and notify the patient if the provider is not credentialed with their insurance.  
• Provide good faith estimates to patients before appointment.  
• Offer prompt pay or sliding fee scale. 
• Schedule and/or cancel patient appointments. 
• Assist with credentialing as needed. 
• Other related duties as may be assigned by the Supervisor. 

Floater Duties: 

• This position is assigned to the main clinic as a “home” base. 
• Travel between Waterfall’s five clinics will be necessary to cover for PSRs who are absent due to illness, PTO, leaves of absence, etc.   
• If employee is traveling between clinics using their own vehicle, employee will be reimbursed for mileage travelled, consistent with the Mileage Reimbursement Policy. 
• Employee will be paid their normal hourly rate for travel between clinics, consistent with State and Federal rules and statutes. 

Education and/or Experience and Qualifications: 

• High School Diploma or GED 
• Experience in health care, customer service, or public relations preferred. 
• Strong computer skills including experience with Microsoft office software.  
• Excellent verbal and written communication, problem solving and organizational skills. 
• Understanding of labor law and employment equity regulations 

Licensures/Certifications: 

• Non-violent Crisis Intervention Comprehensive training class completed within 6 months of hire and recertify prior to the expiration date.  
• Current American Health Association (AHA) Basic Life Support Card (BLS) or within 6 months of hire. 

Immunizations Required: 

• TB (test upon hire)  

Physical Requirements: 

• Prolonged periods sitting at a desk working at a computer. 
• Able to lift 15 pounds occasionally. 
• Travel between Clinics