Position Summary:

The Retail Associate supports both industry professionals and the general public in a cash-and-carry retail environment, offering expert assistance with high-quality kitchen equipment, supplies, and smallware's. 

Essential Responsibilities:

The essential duties and responsibilities include, but are not limited to:

• Greet and assist walk-in customers, providing knowledgeable service on commercial foodservice products. 
• Guide customers through product selection based on their needs, whether for commercial kitchens, restaurants, bars, or home use. 
• Operate the point-of sale (POS) system efficiently to complete transactions accurately. 
• Answer inbound phone calls for catalog sales with the expectations of cross-selling additional items. 
• Sourcing new sales opportunities through inbound leads, follow-up calls, and emails timely. 
• Retain and emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports. 
• Restock shelves and maintain a clean, organized and professional showroom. 
• Receive and unpack deliveries; assist in inventory management and cycle counts. 
• Monitor and ensure product displaces are clean, current, and properly priced. 
• Support wholesale and professional accounts with product inquiries and order pickups. 
• Attend manufacturer trainings sessions to learn and expand on product knowledge. 
• Other duties as assigned.

Skills and Abilities:

• Strong phone presence
• Excellent verbal and written communication 
• Outstanding ability to listen effectively. 
• Ability to multi-task, prioritize, and manage time successfully. 
• Exhibit a mechanically inclined personality. 
• Detail oriented

Qualifications:

• High school diploma, GED or equivalent
• At least 1 year of sales and customer service experience preferred
• Culinary background helpful 
• Proficiency in using Microsoft office products
• Reliable transportation to and from Retail Store. 

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including qualitative and/or quantitative productivity standards
• Ability to maintain regular, punctual attendance with the ADA, FMLA and other federal, state and local standards
• Must be able to lift and carry up to 25 lbs.