Company Description  

Ohmega Ticer defines and manufactures mission-critical electronic components for the aerospace and defense industry, as well as commercial and industrial markets. Principal product lines include RF/microwave components, optical encoders, and power products such as capacitors, resistive foils, and magnetics. 

Job Summary 

We are seeking a highly motivated and detail-oriented Inside Sales & Quotations Specialist to join our commercial team. This role serves as the primary liaison between customers and internal operations, owning the complete quote-to-order process from customer inquiry through order entry. The successful candidate will prepare technical quotations, coordinate cross-functional activities, manage customer communications, and support business growth by converting opportunities into sales. This position requires strong organizational skills, commercial awareness, technical aptitude, and a commitment to delivering exceptional customer experience. 

Job Duties 

• Own the end-to-end quote-to-order process, ensuring accurate, timely, and efficient processing of customer inquiries, quotations, sales orders, and order acknowledgments; including SOP management and process creation. 
• Prepare accurate customer quotations by reviewing customer specifications, drawings, terms and conditions, and technical requirements while ensuring compliance with company pricing strategies, profitability objectives, and commercial policies. 
• Serve as the primary point of contact for customers, responding promptly to inquiries regarding pricing, product availability, lead times, order status, and technical coordination.   
• Review customer purchase orders for accuracy; including identifying contractual and commercial risks, recommend acceptable deviations from Company standards, and coordinate approvals with management, legal, and finance as required. 
• Process customer sales orders accurately within the Acumatica ERP system, ensuring data integrity and timely order entry. 
• Coordinate closely with Operations, Production, Engineering, Supply Chain, and Purchasing to confirm material availability, manufacturing capabilities, delivery schedules, and customer commitments. 
• Work with suppliers and manufacturing partners to obtain pricing, lead times, technical information, and sourcing support required to prepare competitive quotations. 
• Perform export compliance screening of customers, products, destinations, and transactions to ensure compliance with U.S. Export Administration Regulations (EAR), trade restrictions, and company policies. 
• Maintain accurate customer, quotation, opportunity, and sales activity records within the EDGE CRM system to support pipeline management and forecasting. 
• Partner with outside sales representatives to develop customer opportunities, convert quotations into sales orders, and support strategic account growth. 
• Proactively follow up on outstanding quotations, sample requests, and pending customer decisions to maximize quote conversion and revenue growth. 
• Resolve customer concerns professionally by coordinating cross-functional resources and escalating issues as appropriate to ensure timely resolution and customer satisfaction. 
• Analyze quotation trends, booking performance, customer demand, and market conditions to provide recommendations regarding pricing strategy, customer prioritization, capacity utilization, and sales forecasting. 
• Continuously identify opportunities to improve quoting accuracy, response times, customer experience, and overall sales process efficiency through standardized procedures and continuous improvement initiatives. 
• Support other departments such as Purchasing, Accounting, Production as needed.  

Qualifications 

• Bachelor's degree in Business, Supply Chain, Engineering, Marketing, or a related field preferred. Equivalent industry experience will also be considered. 
• 5+ years of inside sales, customer service, estimating, or quotation experience. 
• Experience supporting customers within electronics manufacturing, PCB fabrication, semiconductor, aerospace, defense, industrial manufacturing, or engineered products environments is preferred. 
• Strong proficiency in Microsoft Office, especially Excel and Outlook. 
• Experience using ERP systems (Acumatica preferred) and CRM (Salesforce) platforms to manage quotations, orders, and customer opportunities. 
• Knowledge of manufacturing processes, bill of materials, costing concepts, export compliance, contract requirements, etc.   
• Excellent verbal and written communication skills. 
• Strong attention to detail and organizational skills. 
• Ability to prioritize multiple projects and meet deadlines. 
• Self-motivated with strong problem-solving abilities. 
• Ability to work independently and as part of a collaborative team. 

Preferred Skills 

• Technical aptitude and ability to understand product specifications. 
• Experience reading customer specifications or technical documentation. 
• Negotiation and relationship-building skills. 
• Understanding of PCB or electronic materials manufacturing. 
• Strong analytical and time-management abilities. 

Physical Requirements: 

• Use of standard ESD protection & PPE in manufacturing environments 

Benefits 

• Competitive salary 
• Health, dental, and vision insurance 
• Paid time off and holidays 
• 401(k) with company match 
• Eligible for Annual Bonus (LIP) 
• Supportive team environment 
• Opportunities for career advancement 

Why Join Our Team? 

Join a collaborative team that manufactures highly engineered products supporting some of the world's most advanced electronics, aerospace, defense, and industrial applications. As an Inside Sales & Quotations Specialist, you will work closely with customers, engineering, operations, and business development to deliver innovative solutions while helping drive profitable growth. We offer a dynamic environment where your ideas are valued, your contributions have a direct impact on business success, and you will have opportunities to expand your technical and commercial expertise.