EMS Scheduler

Location: Wilmington MA

Schedule: Full-Time

Position Overview:

We are seeking a reliable, detail-oriented EMS Scheduler to coordinate ambulance staffing and unit coverage. This role is critical to daily operations and requires strong organizational skills, clear communication, and the ability to think ahead in a fast-paced environment. No prior EMS experience is required, we will train the right candidate.

Key Responsibilities:

• Schedule      EMS crews and vehicles to ensure proper coverage
• Monitor      staffing levels and adjust schedules as needs change
• Communicate      with field staff regarding shift assignments, changes, and call-outs
• Use      scheduling and dispatch software to manage daily operations
• Anticipate      coverage gaps and proactively solve staffing challenges
• Maintain      accurate records and documentation
• Provide      professional customer service to internal staff and external partners

Required Skills & Experience:

• Strong      computer skills, including proficiency with scheduling software, email,      and basic office programs
• Excellent      customer service and communication skills
• Ability      to multitask and work effectively under pressure
• Three      dimensional thinking, the ability to visualize schedules, resources, and      timing simultaneously
• Strong      problem solving skills and sound judgment
• High      attention to detail and reliability
• Ability      to work independently and as part of a team

Preferred (Not Required):

• Experience      in scheduling, logistics, dispatch, or operations
• Experience      in healthcare, transportation, or emergency services environments

What We Offer:

• On-the-job      training (EMS experience not required)
• Competitive      pay based on experience
• Supportive      team environment