Position: Patient Care Representative (Full-Time)

Department: Front Office

Specialty: Orthopedics/Sports Medicine

Setting: Clinic/Outpatient Office

Schedule: 40 hours (schedule opportunities may vary by clinic)

Pay Type: Hourly pay/Biweekly payroll

Benefits:

• Employee insurance paid for by employer; portion of family plans paid for by employer
• Opportunity for paid weekend call (varies by clinic and department need)
• 2 Weeks Paid Time Off (increases with length of employment)
• 8 Paid Holidays
• 401(k) with matching
• Annual uniform allowance

Job Summary: The Patient Care Representative's primary responsibilities will involve assisting in patient registration, organizing, and optimizing the provider's schedule, answering phones, documenting in Practice Management (PM) and Electronic Health Records (EHR) systems, verifying insurances, collecting copayments, and other administrative duties as needed.

Responsibilities

Patient Registration:

• Greet patients as they enter the clinic.
• Provide necessary instructions and/or directions.
• Direct and coordinate patient registration. Update patient information, provide necessary forms for completion.
• Verify insurance and payment details and collect copays or fees for services rendered and any past due/current balances.
• Input patient data into Electronic Medical Record (EMR)
• Monitor patient flow

Scheduling & Patient Communication:

• Organize and optimize the provider's schedule according to scheduling policies and as directed by Clinic Leads or Providers.
• Answer phones, emails, and patient inquiries timely and professionally. Distribute correspondence as needed.

Administrative/Office Tasks:

• Scan and process faxes and route to intended recipient(s).
• Maintain a stocked, clean, and orderly waiting area.
• Send/receive patient medical records in accordance with Health Insurance Portability and Accountability Act (HIPAA) and other state and federal regulations.
• Assist with work or school notes, faxing/scanning, and misc patient communication as directed by clinicians or Clinic Lead.
• Maintain strict confidentiality related to medical records and other data.
• Comply with all company policies and procedures.
• Other administrative duties as needed.

Required:

• High School diploma
• Attention to detail
• 2 years of experience scheduling and registering patients in a clinical setting
• Excellent written and verbal communication skills
• Proficient in Microsoft Offices (Word, Outlook, Teams etc.)
• Appears friendly, reassuring, and approachable to patients (both on-site and over the phone)

Preferred:

• Knowledge of Orthopedic medical terminology
• Familiarity with medical billing and insurances
• Familiarity with EMR systems, medical charts, and records
• Bilingual Spanish/English a plus