Fully remote part-time position processing employees benefit withholdings, working Monday through Friday (time of day to be determined). This position is hourly and nonexempt.

Duties

• Become proficient in retirement plan and flexible benefit plan contribution remittance processing to accurately allocate employee withholdings
• Process contributions with first with accuracy then with speed while maintaining accuracy
• Willingness to cross-train and expand skills and knowledge
• Maintain appropriate documentation of all client interactions
• Attend team, department, and company trainings
• Learn and apply applicable IRS code and DOL regulations applicable to retirement and flexible benefit plans (as appropriate)
• Reconcile payment amount and documentation
• Coordinate with Relationship Managers, Resolution Teams, Accounting, and other internal teams to resolve problems relating to information or payments
• Must meet or exceed required level of Key Performance Indicators (KPIs) in all measured areas
• Contribute to a positive, friendly, and helpful team environment
• Complete other projects as assigned by Team Lead, Supervisor, Director, or Vice President

• Be professional and articulate in both verbal and written communication
• Ability to assume responsibility and accountability for excellent service
• Be well-organized and self-motivated with the ability to prioritize tasks and meet deadlines. Will be required to meet production and accuracy levels.
• Be personable, highly motivated, hardworking and have a positive attitude
• Ability to resolve conflict
• Highly attentive to detail and accuracy
• Have strong computer skills including:
• Typing
• 10-key
• Microsoft Word
• Microsoft Outlook
• Microsoft Teams
• Microsoft Excel
• Experience with manipulating spreadsheets for file comparison and data import
• Ability to work well within a team
• Ability to quickly learn new systems and software applications

Education and Experience – Bachelor’s Degree or equivalent work experience preferred. Experience in benefit or related field preferred.

Physical Requirements – This position requires the employee to be seated the majority of the work time.

Note: The statements herein are intended to describe the general nature and level of work for the designated position. The statements are not a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment, do not eliminate your “at-will” status in anyway, and are subject to change at the discretion of National Benefit Services, LLC.