JOB SUMMARY

Responsible for the supervision of non-clinical staff at assigned clinic sites. Duties include scheduling/supervision of staff and   management of daily operations. The Clinic Manager will report to the   Practice Administrator and may have responsibilities at other clinic sites. Position responsibilities include staff scheduling, patient registration, managed care compliance, medical records management and quality assurance. 

DUTIES AND RESPONSIBILITIES

· Coordinate referrals and maintain referral tracking system. 

· Supervise front desk operations and coordinate clerical staff training as well as providing disciplinary actions with same. 

· Supervise and/or perform general administrative functions to include follow-up mail correspondence with insurance companies, referral physicians, and patients. 

· Assist patients and family as necessary with understanding insurance plan benefits and requirements. 

· Collect and organize program statistics and submit statistical reports to Director of Community Clinics.

· Anticipate patient customer service needs and assist immediately with the resolution of   patient and/or other complaints referred by the Practice Administrator. Periodically assist management with customer service training presentations for clinic personnel. 

· Assist with preparations for on-site chart audits for managed care plans. 

• Understands and upholds CentroMed’s mission and values relating to ethics, integrity, safety, corporate responsibility and objectives
• Actively participates in maintaining high levels of excellent customer service internally and externally
• Abides by all policies and procedures set forth by CentroMed
• Ensure the protection and security of all personal, confidential and identifiable information in a professional and responsible manner and carry out all measures to prevent from any unauthorized disclosures. Demonstrating and maintaining the standards and requirements of the Health Insurance Portability and Accountability Act (HIPAA).
• Assists in training new employees in performing their job duties as requested.
• Performs all duties in conformance to appropriate safety and security standards.
• Performs other duties assigned.

· Work must be performed on-site as designated

 QUALIFICATIONS

Education:   High School diploma or equivalent

Experience:  

• Minimum of 1 year experience working with patient information and admissions to include scheduling of appointments. Experience in Accounting or Bookkeeping preferred. 
• Computer knowledge and use of calculator
• Good clerical skills to include typing of 30 wpm and good working knowledge of basic math. 

Other:

• Bilingual/bicultural (preferred)
• Must be able to communicate effectively both verbally and written
• Must have an understanding   of medical technology and terminology

PHYSICAL REQUIREMENTS

· Must be able to perform the   essential functions of the position.

· Must be able to deliver excellent customer service, externally and internally

· Must be able to meet the attendance requirements of the position.

· Work must be performed at designated on-site location(s)

· Must not pose a threat to the health or safety of other individuals in the workplace.

· Physical ability to lift up to 20 pounds unassisted.