Provide customer service for both external and internal customers by assisting with all facets of our Cash Management Department including adjustments, reconciliations, and international services. 

MAJOR DUTIES/RESPONSIBILITIES 

• Work under general supervision and in compliance with established policies, procedures, and regulations 
• Provide superior customer support primarily via telephone and email for cash management products and services 
• Communicate effectively with coworkers, partner banks, and vendors to identify and research issues with a timely resolution 
• Complete reconciliations for due from and general ledger accounts 
• Process customer account agreements and complete setup for new account  
• Process ViewPointe exchange settlement  
• Verify and correct availability of funds for image cash letter deposits 
• Process in-clearings and chargebacks from the Federal Reserve  
• Conduct research and adjustments, both monetary and non-monetary  
• Process International currency orders/deposits, draft orders/deposits, and chargebacks  
• Administer downloads from the Federal Reserve 
• Process ACH imports, balancing, non-post items, International ACH Transactions (IAT), Notifications of Change (NOC), returns, and research rejects 
• Distribute overdraft report, including resolution, and conduct high-risk monitoring for daylight overdrafts 
• Image document scanning and verification 
• Provide support, training, demonstrations, and conversions for the cash management system 
• Participate in infrequent front desk rotation schedule 

 This list is not all-inclusive and is subject to additions, revisions and deletions as business necessitates. 

REQUIRED EXPERIENCE/EDUCATION/KNOWLEDGE/SKILLS 

• At least 3 years of work experience in banking Cash Management operations and/or 3 years of accounting work experience 
• At least 3 years of work experience in international bank operations preferred 
• High School diploma or equivalent 
• Accredited ACH Professional (AAP) certification or ACH experience 
• National Check Payments (NCP) certification or Check 21 processing, adjustments, and research experience 
• Faster Payments Professional (FPP) certification or Faster Payments experience 
• Computer skills including software applications such as Excel, Word, Access, and Outlook 
• Ten-key calculator by touch 
• Exceptional customer service, telephone and problem-solving skills 
• Strong communication skills – verbal, written, and interpersonal 
• Detail-oriented and accurate data entry skills  
• Ability to work well independently and in a cross-trained team environment 
• Ability to multi-task and transfer from one function/department to another well 
• Ability to work well with coworkers with various levels of banking knowledge 
• Authorization to work in the U.S. without employer sponsorship