NOTE: This is a full-time employment opportunity (No C2C, subcontractor or 1099 engagements, please.). The candidate MUST be a U.S. Citizen or Permanent Resident (green card holder) and must be able to qualify/hold/maintain a federal public trust investigation. This is a remote opportunity; candidate must be based in the United States; have resided in the US for the last 3 years of the past 5 years; ET time zone work schedule

Daily Responsibilities 

• Serve as a Subject Matter Expert (SME) to Government client and stakeholders on Salesforce SaaS (Software as a Service) platform technologies; strategically implement and deliver business objectives.
• Use expert knowledge of out-of-box Salesforce product suite, including Sales, Service, Community (Experience), Education, Marketing and App Clouds, as well as the Force.com Platform, to translate requirements to the level of detail necessary for the technical team to follow and implement.
• Advise on customizing and implementing Users, Profiles Role Creation/Maintenance, Sharing Rules, Custom Objects, Custom & Formula Fields, Page Layouts and List Views, Workflows & Approvals, Validation Rules, Dashboards, Reports, Assignment/ Auto Response/Escalation, and Process Builder.
• Understand and assess how business processes can be improved using Salesforce; monitor the environment to identify areas of improvement. 
• Lead and participate in gathering business requirements, designing solutions, and integrating internal and external systems with Salesforce.com. 
• Partner with business, technical and integration teams for solution definition, development, and implementation. 
• Create, update, and maintain the Solution Design documentation. 
• Create demo and demo training material for new and existing application users. 
• Ensure the solution(s) being developed satisfy the business requirements. 
• Oversee user acceptance testing and end-user training. 
• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for the client. 

• Must be a U.S. Citizen or Permanent Resident (green card holder) as mandated by our government client.  
• Must have resided in the United States for the past 3 years within the last 5 years.
• Must be able to qualify/hold/maintain a federal public trust investigation.
• 9+ years of professional business experience.
• 5+ years of experience as an architect in Salesforce configuration and implementing CRM systems.  
• Healthcare industry experience.
• Federal industry experience is a PLUS.
• Demonstrated experience in SDLC (software development life cycle).  
• Experience in enterprise-level Salesforce projects using agile software development methodologies throughout the whole life cycle with repeated and demonstrable success.  
• Expert-level understanding of the Salesforce product suite, including Sales, Service, Community, Education, Marketing, and App Clouds, and the Force.com Platform.  
• Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes.  
• Experience integrating Salesforce with different business systems and a basic understanding of programming logic and constructs, specifically in Salesforce, and their use in software development.  
• Demonstrated experience overseeing the direction, development, and implementation of Salesforce system software solutions.  
• Proven experience defining business requirements, writing user stories, and providing detailed Salesforce business, functional, and system designs.  
• Extensive experience with customizing and implementing Users, Profiles Role Creation/Maintenance, Sharing Rules, Custom Objects, Custom & Formula Fields, Page Layouts and List Views, Workflows & Approvals, Validation Rules, Dashboards, Reports, Assignment/Auto Response/Escalation, and Process Builder.  
• Hands-on experience documenting business processes.
• Excellent oral and written communication, presentation, meeting facilitation, negotiation, and problem-solving skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, Project, and Visio.
• BS/BA degree in Computer Science, Information Sciences, or related IT discipline.  Additional years of related professional experience may be substituted for a BS/BA degree. 

Preferred Certifications (a PLUS)

• Salesforce Certified Administrator
• Salesforce Certified Service Cloud Consultant
• Salesforce Certified Sharing and Visibility Designer 
• Salesforce Certified Application Architect

Our Comprehensive Benefits Package Includes:

• 401(k) Retirement Plan (Employer Match)
• Health Insurance Plans (Medical, Rx, Dental, and Vision – Open Access)
• Long Term and Short-Term Disability (Company Paid Benefit)
• Life Insurance (Company Paid Benefit)
• Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO)
• Paid Holidays
• Voluntary Life and AD&D Insurance
• Discount Programs for Consumer Products and Wellness Services

Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs. $135k – $150k