Organization Description

As the largest and oldest mentoring agency in the region, Big Brothers Big Sisters Twin Cities (BBBS) has a strong foundation that supports life-changing mentoring relationships between caring adult volunteers (“Bigs”) and young people (“Littles”). By partnering with young people, parents/guardians, and volunteer mentors, BBBS defends and amplifies the potential of youth through impactful relationships, educational support, and increased confidence and social- emotional skills.

Our mission is to create and support mentoring relationships that ignite the power and promise of youth. 

BBBS accomplishes its mission by:

• Providing deep and intentional partnerships with our youth
• Building and sustaining deep relationships with our mentors
• Building a strong organizational foundation
• Creating a workplace culture that represents who we serve
• Transforming our community to understand the importance of our youth

Job Details:

Position Title: Enrollment Intake Coordinator

Salary Range: $20.50 - $22.50/hour

Supervisor: Assistant Manager of Enrollment and Matching

Department: Enrollment & Matching

Job Type: Part Time (hybrid) , Non-Exempt

Location: Minneapolis

Hours: 15–20 hours per week, primarily during evenings and weekends, including approximately 4 weekend hours per month. Although some flexibility exists, scheduling will align with program needs and participant availability.

Closing Date: Open until filled

Language: Spanish or Somali preferred

Supervisor: Assistant Manager of Family Enrollment or Assistant Manager of Volunteer Enrollment

Essential Job Functions

Interview and assess diverse participants for eligibility for the program. This includes:

• Schedule and conduct in-depth, virtual interviews. Some in-person for local candidates.
• Co-Lead Orientation sessions at least once a quarter to provide participants with essential information about programs, policies, expectations, and available resources, fostering strong engagement and collaboration.
• Champion coaching conversations that uphold our values of belonging, opportunity, continuous learning, and cultural awareness.
•  Ensure a high level of proficiency in applying child safety and risk management throughout all aspects of job duties, including acting as a mandated reporter.
•  Gather and review collateral information, as needed.
•   For Volunteers this includes, but is not limited to, volunteer background checks, public domain search, references, counseling forms and surveys.
•   For Youth and Families this includes speaking with teachers, therapists, and social workers, and administering surveys to assess youth outcomes and meet grant requirements.
• Write detailed and comprehensive assessments based on participant interviews, including objective observations, recommendations for the right match, and additional support needed.
• Complete all necessary database entries according to agency standards, with adherence to confidentiality.
• Ongoing check-in’s with supervisor for case consultations and caseload review. 

Contribute to the mission and success of the agency

• Adopt strengths-based perspectives when discussing specific groups or contexts, particularly those historically marginalized.
• Handle data from youth, families, mentors, or other constituents with care, ensuring secure and private maintenance.
• Stay informed about community needs, resources, and networks.
• Collaborate with others to achieve goals outlined in the annual business plan.
• Value and respect the unique backgrounds and experiences of individuals, creating a welcoming and supportive environment for all within the organization.
• Represent BBBS well in the broader community.
• Assist in agency-wide events and initiatives including recruitment, fundraising, event management, and community outreach.

While we have identified specific requirements for this role, we acknowledge that not all candidates may possess every requirement listed. We encourage all applicants who believe they possess the necessary skills and experience to apply, regardless of whether they meet each requirement to the fullest extent.

Education and Experience

• Bachelor’s degree in social services or related field. Or meet one of the following qualifications:
• Within 6 months of completing bachelor’s degree
• AA degree and 2 years relevant work experience
• No degree, 4 years of relevant work experience

Knowledge, Skills and Abilities

• Understanding volunteer motivations or experience with volunteer intake and placement.
• Knowledge and understanding of youth development and family dynamics.
• Solid understanding of youth development principles and family dynamics or volunteer motivations and experience in intake and placements.
• Proven ability to handle confidential and sensitive information with discretion.
• Skilled in conducting interviews and writing clear, comprehensive assessments.
• Familiarity with mandated reporting requirements and best practices.
• Provides warm, responsive support to all participants, maintaining professionalism and empathy throughout the enrollment process.
• Strong judgment and decision-making abilities; adept at problem-solving.
• Effective at managing appointments and documentation with a focus on long-term goals and impact.
• Approaches work with cultural humility and an equity lens; aware of systemic barriers affecting youth and families.
• Goal-oriented with a commitment to quality, accountability, and measurable results.
• Proficient in Salesforce or similar CRM platforms; recognizes the value of accurate data in driving positive outcomes.

Physical Requirements

The applicant can expect sitting in a normal seated position for extended periods of time by extending hand(s) or arm(s) in any direction. The applicant must be able to lift up to 15 pounds (supplies box for facilitation.) 

About BBBSTC

Big Brothers Big Sisters Twin Cities is the largest and oldest youth mentoring organization in the greater Twin Cities serving Hennepin, Ramsey, Anoka and parts of Dakota and Washington counties. Each year, we match up to 2,600 youth (Littles) and their families with caring adults (Bigs) who volunteer as youth mentors.

We know all youth benefit from having another caring adult in their life as they experience life's opportunities and challenges. Together with our community, we want every young person to have a mentor, be affirmed in who they are, and explore who they want to be.

• Mission: Create and support mentoring relationships that ignite the power and promise of youth.
• Values: Relationships, Belonging, Youth-Centered, Continuous Learning & Improvement.

Justice, equity, diversity, and inclusion (JEDI) are integral to our mission and values at BBBS. We actively incorporate JEDI practices into our daily work to build an organization that recognizes, celebrates, and honors the diverse backgrounds, lives, and experiences of all constituents.

Benefits

This role does not include eligibility for health benefits, including medical, dental, and vision coverage.

Our Hiring Process

Our People & Culture team is committed to a person-first centered approach to our hiring process. We believe in a respectful experience for all parties involved and are committed to taking a JEDI approach. Candidates can apply online via this link:  BBBS Careers.  Include a cover letter and resume. For all positions, our hiring process includes a Zoom screen and in-person panel interviews, reference and background checks for final candidates. All staff are required to be fingerprinted through the Bureau of Criminal Apprehension (BCA) within the first week of employment. 

Persons of color, women, members of the LGBTQ community, veterans, and individuals with disabilities are strongly encouraged to apply. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please direct your inquiries to the Human Resources team at careers@bigstwincities.org. At this time, we are unable to provide company sponsored visas and are only considering candidates who are eligible to work in the United States. 

The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Employees may be required to perform other functions not specifically addressed in this job description.

P.S. To ensure you receive all emails related to your application process, please add the domains '@bigstwincities.org' and '@paylocity.com' to your email whitelist or approved sender list and regularly check your email spam folder, as emails from BBBSTC and/or Paylocity can occasionally be marked as spam. This will help ensure that you don't miss any important communication regarding your application.