As an Implementation Project Lead, you will be integral in the planning and execution of national contacts. During an implementation period, an Implementation Project Lead will set up contracted services, provide excellent customer service, and identify/implement landfill diversion, cost savings, and efficiency projects at a group of contracted new client facilities. You will also support the planning of an implementation during the contract finalization period and manage Northstar resources to maximize productivity. Additionally, you will support growth opportunities as needed, balanced with implementation priorities. 

The primary responsibility of the Implementation Project Lead position is to assist with creating an efficient transition plan and improve services for a group of national client contract locations during the implementation period. Northstar Recycling Implementation Project Leads serve as the main point of contacts to a set group of new client sites and support internal organization of an implementation by working closely with and reporting to the Implementation Director of Project Management. 

Major Responsibilities:

• Outline timing and resources needed to meet established service go live date(s) 
• Achieve established profitability targets. 
• Determine proper structure for setting up new clients and outlets in Northstar system, including any ongoing reporting. 
• Track and meet personal and, where applicable, team progress towards service go live date(s). 
• Create and present, internally and externally, on expectations and updates before, during, and after implementation period. 
• Baseline data supplied by new clients and analyze opportunities to maximize client savings and Northstar GP. 
• Identify and implement creative solutions for waste and recycling programs, projects include cost-savings and diversion opportunities 
• Establish professional relationships with external site contacts based on trust and respect during implementation period; share insights around external site contacts when transitioning work to ongoing client services team. 
• Serve as a point of escalation for urgent service and billing issues from trial loads and throughout implementation period. 
• Analyze historic data to offer recommendations on waste program improvements that can be implemented immediately or in the future by the client services team. 
• Establish pricing for new services and assist with outlet negotiations during implementation period. 
• Propose and execute materials, trainings and equipment for new and existing services. 
• Establish sorting procedures and collection processes for new services. 
• Amass well rounded knowledge of how Northstar works interdepartmentally to meet client and company objectives. 
• A portion of this role’s responsibilities will be to manage a group of Northstar Recycling clients and prospective clients with growth opportunity: 
• Provide excellent customer service, grow Northstar’s business footprint, and identify/implement landfill diversion, cost savings, and efficiency projects. 
• Maximize profits and retention rates. 
• Identify and implement creative solutions for waste and recycling programs; projects include cost-savings and diversion opportunities. 
• Conduct on-site and phone waste audits with manufacturing sites. 
• Manage your own workload and identify your own projects to hit Northstar performance objectives. 
• Analyze historic data to offer recommendations on waste program improvements. 
• Analysis to optimize service and surpass client expectations. 
• Pricing materials, training, and equipment. 
• Sorting procedures and Collection processes. 

• Must be in a CD, CS, or AM role successfully for 18 months or have bachelor’s degree and 2 years of project management experience in project management and in the Sustainability/Waste & Recycling industry. 
• During implementations, travel will be required up to 50% of the time. 
• Highly experienced and skilled in Microsoft Suite, particularly in Word, Excel and PowerPoint. Must have experience creating presentations, using Excel formulas and pivot tables, and writing proposals and work plans. 
• Strong interpersonal skills and attention to detail. 
• Ability to interact with people at all levels of an organization. 
• Strong analytical skills and the ability to prioritize and manage multiple simultaneous projects with various internal and external teams. 
• Excellent time management skills. 
• Able to propose and implement new approaches, methods, or technologies. 
• Always aiming to seamlessly pivot and fulfill our clients’ needs beyond their expectations. 
• Are consistently resourceful and adaptable. 
• You hold yourself accountable in all ways. You are a problem-solver, not a problem-bringer, and you actively contribute to solutions. 
• You are professional in your demeanor and approach, articulate in your delivery, and contribute and engage meaningfully in your work and meetings. 
• You get it done! And express wholehearted purpose and excitement in why we are here. 

All candidates with applicable Northstar experience in CD, CS, and/or AM are welcome and encouraged to apply. All internal or external candidates with a bachelor’s degree and 2 years’ relevant experience are welcome and encouraged to apply. We will provide training and coaching for our team members.  

This position is available as a remote position or hybrid (remote/in-person) in our office location in East Longmeadow, MA. 

This position requires a valid driver’s license and a clean driving record as a condition of employment.? 

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time. 

DEIB Statement & Commitment

At Northstar Recycling, our company’s intention behind Diversity, Equity, Inclusion, and Belonging (DEIB) is to create a more inclusive and equitable culture, business practices and methods of operation. As an organization, we are continuing the work that allows for unlearning, accountability, and acceptance. We are incorporating DEIB thinking in all our interactions including hiring, promotion, and retention efforts. 

To hold ourselves accountable, Northstar utilizes a DEIB scorecard to measure the following performance metrics: Employee Education and Participation; Leadership Support and Investment; Data Practices; and Retention, Hiring and Promotion. Each metric is evaluated on a quarterly basis and Northstar’s progress is reviewed annually with our leadership team to drive accountability organizationally. 

Northstar takes many actions to promote DEIB practices, especially as they relate to recruitment, retention, and promotion. We support our employees through educational resources and training, professional development opportunities, and formal Mentorship programs. We also offer several Affinity Groups and our DEIB Employee Resource Group (ERG).  

Employee Benefits

Northstar offers a comprehensive benefits package, and provides a generous employee contribution to our health, dental, and vision insurance premiums. We offer a 401(k)-retirement plan and match 100% of your first 4% of pay contribution to the plan; this matching contribution is 100% immediately vested. We also provide company sponsored short-term, long-term, and life coverage, as well as a multitude of supplemental and voluntary benefit programs. 

Northstar promotes a healthy work-life balance. In that spirit, we offer a competitive PTO package that includes vacation time, sick time, 7 observed federal holidays, 3 floating holidays, and additional time off each year for volunteer efforts. 

Northstar is a remote-first organization! We offer a fully remote working environment with virtual culture and teambuilding events to create and maintain a sense of belonging, connection, and inclusivity between our team members. We also take great pride in our coaching culture! Northstar fosters professional development for employees within their roles and works to create opportunities for promotion to cultivate meaningful growth for Northstar employees. 

EEOC Statement

Northstar Recycling adheres to all applicable federal, state, and local laws regarding equal employment opportunity that make it illegal to discriminate against a job applicant or an employee because of the person's race, color, religion, sex, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, national origin, age (40 or older), handicap or disability, genetic information, or military status. It is also illegal to discriminate against a person because the person complained about discrimination, filed a charge of discrimination, or participated in an employment discrimination investigation or lawsuit. 

Northstar Recycling is committed to fully complying with the Americans with Disabilities Act (ADA), which ensures equal opportunity for qualified persons with disabilities. Reasonable accommodation is available to all disabled employees, where their disability affects the performance of job functions. All employment decisions are based on the merits of the situation in accordance with defined criteria, and not on the disability of the individual. The Company will follow any state or local law that provides individuals with disabilities greater protection than the federal ADA law.