AWHS Medical Receptionist Job Description

Job Summary:

Medical Receptionist plays a key role in creating a welcoming and positive experience for every patient. This position is responsible for greeting patients, managing front desk operations, scheduling appointments, verifying insurance, and providing administrative support to help ensure a smooth and efficient office experience for both patients and providers. 

Reports to: 

• Front Office Team Lead
• Practice Administrator

Essential Duties/Responsibilities:

• Greet and check in patients while verifying demographics, insurance, and identification.
• Answer and direct incoming phone calls professionally.
• Schedule, reschedule, and confirm patient appointments.
• Process patient payments and answer basic billing and insurance questions.
• Maintain accurate patient records by scanning and updating documentation in the EMR.
• Perform general administrative duties including mail distribution, document preparation, and other front office support

Required Knowledge, Skills & Abilities

• Knowledge of medical office procedures, administrative practices, and medical terminology.
• Working knowledge of patient accounts, insurance processes, and EMR systems (Epic preferred).
• Strong customer service and interpersonal skills with a patient-focused approach.
• Excellent verbal and written communication skills.
• Ability to maintain confidentiality and professionalism.
• Strong organizational skills with attention to detail and the ability to prioritize tasks.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to work independently and collaboratively as part of a team.
• Strong problem-solving, critical thinking, and decision-making skills.
• Ability to build positive relationships with patients, providers, and staff.

Education and Experience:

• High school diploma or GED required; Associate degree or higher preferred.
• 2-3 years of previous administrative and clerical medical office experience.
• Experience using Epic preferred.
• Experience operating office equipment.
• Experience in customer service field.

Physical Requirements:

• Prolonged periods of sitting or standing at a desk and working on a computer in a stationary position. Must be able to remain in a stationary position for a prolonged period of time.
• Constantly operates a computer and other office machinery, such as a calculator, copy machine, computer printer.
• Must be able to lift up to 25 pounds at times and transport up to 25 pounds at a time short distances.
• Must communicate and comprehend effectively
• Potential stress if dealing with multiple tasks and staff members.

Equal Opportunity Employer: Atlanta Women’s Healthcare Specialists is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.

Atlanta Women’s Healthcare Specialists participates in E-Verify to verify the authorization to work within the United States and conducts pre-employment drug screening and background checks in accordance with federal and state laws and regulations.

COVID-19 vaccine required.