The Current Opportunity

Innovative Claims Services, a progressive industry leader that provides comprehensive and tailored services for the insurance and transportation industries, is seeking an Assignments Coordinator to work on behalf of our clients and provide support to the insurance adjusters.

The Role

The Assignments Coordinator provides assistance to the insurance adjuster by way of helping assign appraisers to inspect damaged vehicles and other forms of property. They will also follow up on existing claims, update ICS systems with relevant data, evaluate and forward data to our clients, and facilitate cooperation with other departments by making sure relevant information is promptly shared.

This is a top role for the company and offers career and financial growth opportunities, as well as a path to leadership. While prior experience in auto insurance claims, working with appraisals, adjusters, inspections, customer service, administrative work, or mechanical aptitude is a plus, No Experience is Required.

If you are serious about your career and looking for an opportunity and place to start leveraging your prior work experience, research, and communication skills, READ ON to learn more about the company, role, and benefits & perks of working for ICS.

ICS The Company

Founded in 2006 (and growing ever since), Innovative Claims Service is a pioneer in providing consolidated insurance claims management services and is recognized as an industry leader and "game changer" in Claims Logistics management.

Our clients include some of the largest transportation carriers, self-insured trucking companies, and third-party administrators within the US, and ICS only continues to bring positive change to the insurance industry, transportation sector, and the handling adjuster and claims organizations.

ICS Company Culture

Central to Innovative Claims Service is or high commitment to:

Integrity: First and foremost. It is reflected in the work we do, which brings integrity to the claims process, in the relationships we hold, and in the decisions we make as a company – everything will be done with the utmost integrity. We firmly believe that it is our responsibility to do what is right every time.

Value: We exist to bring value to our customers. We do this by reducing expenses, maximizing returns, and consistently saving our clients time.

Urgency: We refuse to give into complacency. Each request that we receive is very important to us. We will constantly work to fulfill each request in the most effective way.  We should have an even higher sense of urgency than our clients do. 

Servant Mentality: This attitude starts at the very top, with our belief in servant leaders. If each individual

strives to put the desires and needs of others before their own, everyone benefits. Our commitment to this principle drives exceptional service to both internal and external customers.

Company Summary, Benefits, Highlights

In addition to joining an industry leader and growing team with multiple opportunities and paths for professional and financial growth, you'll enjoy many other perks and benefits, with just a few listed below.

• Option for a Hybrid work schedule after the first 90 days (3 remote, 2 in-office), flexible shift times, and more flexibility freedom to support optimal work/life balance
• Casual, fun, friendly, and low-stress office environment
• Generous PTO (12 days per year & 8 Paid office closures)
• Option to work overtime
• Employer subsidized medical benefits and 100% 401k match

Essential Functions 

For this position, we are looking for someone who is good at critically reading, analyzing, and acting upon information. Such a person needs to be able to accurately enter and relay data, and thus should be good at verbal and written communication.

• Processing Assignments (90% of the time)
• Other administrative duties (10% of the time)

Key Duties & Responsibilities

• Communicating with independent appraisers
• Coordinating with locations holding damaged goods
• Communicating with insureds and claimants
• Analyzing incoming reports, filing them correctly, updating the claim, and alerting necessary parties to changing information
• Communicating with insurance adjusters regarding their needs
• Keeping expenses related to adjusting within the client's pricing preferences