Job Summary:

Salt River Connect exists to help SMB and enterprise customers solve problems with innovative, easy-to-use technology and communications solutions. The Project Coordinator will play a critical role as we deploy our solution to new customers and locations.

The Project Coordinator supports the day-to-day execution of large-scale enterprise telephony migrations. This role owns deployment tracking, meeting logistics and documentation, cross-party coordination between the wholesaler, partner, and customer, order/shipment visibility, and coordinating any other changes or logistics needed to support this project. This is a detail-heavy, high-volume coordination role suited to someone comfortable managing many concurrent workstreams across multiple external parties.

Key Outcomes of the Role:

Success in this role looks like:

• Deployment tracking accuracy: The deployment tracker is current, accurate, and reflects real-time phase status across all in-flight locations. This includes coordinating shifts in schedules and delays within the project. Communications, including internal and external tickets, are updated in a timely fashion
• Meeting cadence & documentation: Recurring status calls are scheduled, run smoothly, and generate clear, timely notes and action items.
• Cross-party coordination: Provisioning, porting, installation, and training tasks move forward on schedule across the wholesaler, partner, and customer without dropped handoffs.
• Order & shipment visibility: Hardware orders and shipments are tracked end-to-end, with issues flagged before they impact install dates.
• Reporting and visibility: Project boards (Monday.com) and trackers (Confluence) stay clean, current, and useful for customers, partners, teams, and leadership visibility.

Key Outcomes of the Team Role:

Members of the Project Management Team:

• Embody and reinforce the company’s ASCEND principles (Accountable, Solutions Oriented, Curious, Empowered, Nimble, Data Driven)
• Project milestones are delivered on time, within scope, and to customer satisfaction across all stakeholders 
• Cross-functional teams are aligned and coordinated throughout the project lifecycle with minimal disruption to daily operations.
• Employees & Customers experience smooth, well-communicated deployments with clear expectations and timely updates. 
• Project risks, delays, and escalations are identified early and resolved before they impact delivery. 
• Post-milestone reviews drive continuous improvement in delivery processes, timelines, and team coordination.  

Essential Duties and Responsibilities:

Project Planning & Management

• Define project scope, objectives, deliverables, timelines, and resource requirements in collaboration with stakeholders
• Build and maintain detailed project plans, schedules, and status trackers for all active projects
• Manage multiple concurrent project workstreams
• Identify, document, and proactively mitigate project risks, issues, and dependencies
• Facilitate meetings, milestone reviews, and post-implementation retrospectives
• Maintain project documentation including SOWs, change orders, cutover plans, and closeout reports
• Continuous tracking of team bandwidth and project resources to align project work with realistic timelines, or escalate when resource issues are a barrier

Cross-Functional Team Coordination

• Coordinate project tasks and timelines across all teams and workstreams
• Serve as the primary point of coordination for all internal resources assigned to a project
• Work with team leads to ensure resource availability and workload balance across active projects
• Escalate resource conflicts, bottlenecks, or scope changes to leadership with clear options and recommendations
• Proactively track and follow up on outstanding items (porting, provisioning, training, onsite install) across all parties involved

Stakeholder Communication

• Maintain internal and external project plans, potentially in multiple systems; track due dates, assignments, and potential delays
• Serve as the primary project point of contact for partners, customers, vendors, and key stakeholders throughout the implementation or migration lifecycle
• Deliver clear, consistent project status updates to internal and external stakeholders and leadership
• Conduct kickoff meetings, ongoing status calls, and post-project review meetings
• Manage stakeholder expectations with professionalism, transparency, and a solutions-oriented approach

Vendor & Technology Partner Management

• Coordinate with technology vendors, platform providers, and subcontractors on project deliverables and timelines
• Hold external partners accountable to agreed milestones and escalate issues as needed
• Monitor hardware orders and shipments from the distributor; maintain visibility into shipment status per store, including any delays or lost packages. Coordinate between connected parties for contingency planning
• Support and help maintain shipment tracking automation (e.g., project-board email intake and inbox routing rules)

Process Development & Continuous Improvement

• Develop and maintain standardized project templates, playbooks, and delivery frameworks for common project tasks
• Document lessons learned and best practices from completed projects to improve future delivery
• Identify opportunities to streamline cross-team handoffs, reduce implementation timelines, and improve the customer experience

The above-cited duties and responsibilities describe the general nature and level of work performed by people assigned to the job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Education and Experience Requirements:

• Associate's degree or equivalent experience; Bachelor's degree a plus PMP, CAPM, or equivalent project management certification preferred
• 3+ years of project coordination experience; technical implementations involving VoIP, UCaaS, SIP trunking, or broadband services strongly preferred 
• Experience coordinating cross-functional teams including engineering, operations, and customer-facing roles 
• Experience with HaloPSA, Jira, Monday, or comparable project tracking tools
• Familiarity with telecom platforms such as Metaswitch, NetSapiens, or similar hosted PBX environments preferred but not required
• Experience managing vendor and technology partner relationships in a project delivery context 

Knowledge/Skills/Abilities:

• Excellent organizational skills; able to manage many concurrent, detail-heavy workstreams without dropping items
• Clear, concise written communication for documentation, meeting notes, and status updates
• Deep familiarity with telecom and UCaaS technologies, terminology, and implementation workflows 
• Natural cross-functional collaborator who can align diverse teams around shared goals 
• Clear and professional communicator (written, verbal, and in customer-facing settings)
• Highly organized with the ability to manage multiple projects and priorities simultaneously 
• Proactive problem-solver who identifies risks early and drives resolution before they impact delivery 
• Comfortable coordinating across multiple external parties and vendors with competing priorities
• Proficient in Excel, Confluence, and Monday.com (or willing/able to learn quickly)
• Self-directed and reliable, appropriate for an independent contractor engagement with limited day-to-day supervision
• Ability to adjust to constant changes in schedules or priorities as required by the project

Equal Employment Opportunity and Preference Policy

The Company is an Equal Opportunity/Affirmative Action Employer. In accordance with the Salt River Pima-Maricopa Indian Community preference policy and applicable law, preference in employment, promotion, transfer, training, and rehire will be given in the following order: (1) Enrolled SRPMIC Community Member Veteran, (2) Enrolled SRPMIC Community Member, (3) Legal Spouse of an Enrolled SRPMIC Community Member, (4) Enrolled Member of another federally recognized Indian Tribe, and (5) other qualified applicants. All employment decisions are based on qualifications, ability, and job performance.