As an Internal IT Engineer, you will be responsible for user account and equipment provisioning as well as assisting employees with resolving their IT-related issues. The schedule for this position is Monday through Friday 8am-4:30pm EST onsite at our headquarters office in Melville, NY. The salary for this position is $60,000-$70,000.

Desired Skillset/ Experience

• Technical Support Experience: 2-5 Years (Preferred)
• Experience working with Azure (A plus)
• Experience working with Office 365 (Preferred)
• Experience working with SonicWall devices (Preferred)
• Experience working with HP Devices (Preferred)
• Ability to communicate effectively  
• Ability to Prioritize multiple tasks effectively   
• Ability to work in a fast-paced environment  
• Ability to work independently and in a team environment   
• Proven Experience as a?Technical?Support Analyst?or relevant position
• CompTIA A+ and Network+ will be required within 1 year of hire.  

Microsoft, Apple, SonicWall, Cisco, and other IT vendor certifications desirable.  

• Provision and de-provision user accounts for employee on/offboarding  
• Asset management and allocation including but not limited to laptops, monitors, docking stations, webcams, headsets  
• Check computer hardware (HDD, mice, keyboards etc.) to ensure functionality   
• Install and configure appropriate software and functions according to specifications   
• Ensure security and privacy of networks and computer systems  
• Provide orientation and guidance to users on how to operate software and computer equipment   
• Organize and schedule diagnostic testing around employee availability to inhibit impact   
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
• Maintain records of support interactions and time spent in ConnectWise (communication, diagnostics tests / results)
• Identify and document computer or network equipment warranty issues and communicate them internally.
• Act as a liaison between vendors and employees for open vendor support requests