Circuit Clinical® is on a mission to transform the way people find, choose, and participate in clinical research by building one of the largest, most diverse integrated research organizations in the U.S.

We are searching for a Patient Enrollment Specialist to join our team!

Circuit Clinical was ranked 20th nationally for Best Workplaces for Innovators by Fast Company® and was named an Inc. Magazine® Best Workplaces 2021. Topping a long list of innovation and startup awards over the last 5 years – including winning SCOPE’s Participant Engagement Award and winning at 43North - Circuit recently won Fast Company’s World Changing Ideas™ Award.

Our award-winning culture is grounded on a belief in the values of transparency, inclusion, accountability, performance, talent seeking, & continuous learning. We live these values every day and we’re looking for a leader who embodies them. Our focus is on building an incredible, hard charging Team and on providing them with the opportunity to do the best work of their careers. In short, we’re motivated to take on the hardest problems in the development of new medicines – this is Work That Matters.

To accomplish our Mission, we know we must recruit the most dynamic, mission-driven, empathetic, and passionate leaders in our industry. That’s where you come in!

What We Offer:

If you’ve been looking for a chance to work with an amazing, highly motivated team and to have direct impact in building a transformative clinical trials company every day – that is exactly what we’re offering. We provide competitive benefits and an environment focused on helping you grow personally and professionally. 

You’ll Be Responsible For:

Patient Communication 

• Conduct outgoing patient recruitment calls and answer inbound calls 
• Conduct subject screening by identifying the patient’s diagnosis and/or medical condition based on inclusion/exclusion criteria of clinical research studies 
• Process potential patients from a variety of sources (for example, EMR, television, radio, internet, chart reviews, print, database, referrals) and document in computer system accordingly 
• Complete detailed medical history on potential screening subjects in CTMS 
• Schedule potential subjects for pre-screen or screening visits 
• Administrative tasks as assigned, such as checking email and voicemail and take appropriate action on messages. Maintaining online recruitment systems’ as well as data entry as needed 
• Provide Patient Concierge services which includes education of trial, schedule, reminder calls, coordinate transportation, and other related study duties.

Patient Customer Service 

• Respond to potential subject inquiries in a timely and efficient manner 
• Establishing rapport and ensuring courteous and efficient service is provided to callers, site locations and all customers including but not limited to the patients, potential patients, doctors and other employees within the company 
• Ensure Confidentiality of subjects is maintained in conjunction with the Health Insurance Portability and Accountability Act (HIPAA) 

Patient Education 

• Demonstrate knowledge of the sites clinical research studies as well as the diagnoses and medical terminology that is involved in each study 
• Responsible for understanding the protocols and exclusions with a comprehensive understanding of each trial being conducted – training will be provided  
• Study, learns, and comply with ERG/Site standard operation procedures, and other policies, practices, and regulations where applicable 
• Attend patient recruitment, community engagement and outreach events within your clinical site location. 

Your Qualifications:

• High School Diploma (College Degree preferred) 
• At least two-years’ experience in sales, medical or clinical research setting patient recruiting experience is strongly preferred

Who You Are: 

We prize 4 traits above all others:

Hungry: we like people who are ambitious for themselves AND for our Mission and for each other – we’ll all win together and that takes real drive

Happy: we seek pragmatic optimists – pessimism and ironic dispositions, especially in leadership can kill startups – we seek those who know the world can be improved by those who work hard and smart to change it

Humble: not the false “I’m not really anything” kind of modesty – we like swagger! But we prize people who are confident who know they are great, and so is everyone around them… and act accordingly

Smart: there are a LOT of smart people here… but smart is last for a reason. We want those kinds of smart people who can collaborate and respect the intelligence of others.

The other fine print: 

Location:  This position is remote. We are hiring in the following states: NY, NJ, PA, KY, MO, WI.  

Travel: Occasional travel to local sites may be required, up to 20%

Exemption status:  Part time, non-exempt, up to 20 hours per week. 

Schedule: During training and onboarding, the schedule will be Monday through Friday, 12:00 PM to 4:00 PM EST. Upon successful completion of training, regular working hours will transition to 3:00 PM to 7:00 PM EST, Monday through Friday.

Physical requirements: the following physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Regularly required to sit; use hands; reach with hands and arms; talk and hear. Specific vision abilities include close vision 

Other duties: the duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned to the employee from time to time; or, the scope of the job may change as necessitated by business demands