Inkbox is the leading brand within our growing portfolio of temporary tattoo businesses, inspiring millions of people to express themselves through premium body art and creative self-expression.  Together with TemporaryTattoos.com and our manufacturing businesses, we serve consumers, artists, brands, retailers, and commercial partners around the world. Backed by decades of manufacturing expertise and a culture of innovation, we're building the future of temporary tattoos—combining iconic brands, new technology, and exceptional customer experiences. This is an exciting opportunity to join a team transforming an industry and helping shape the next chapter of one of the world's most recognized temporary tattoo brands. 

 The Customer Order Entry Specialist plays a critical role in delivering a seamless customer experience while supporting daily eCommerce and order management operations. This role blends customer support, order processing, and cross-functional coordination. The ideal candidate is detail-oriented, tech-savvy, and thrives in a fast-paced environment. 

Key Responsibilities 

Order Processing & Management 

• Monitor incoming orders to ensure they are accurately captured and processed. 
• Validate order information and ensure orders are correctly routed into the ERP and fulfillment systems. 
• Track orders from placement through shipment to ensure timely fulfillment. 
• Identify and resolve order discrepancies, processing errors, and system sync issues. 
• Monitor order queues and address exceptions requiring manual intervention. 

Returns & Order Adjustments 

• Process returns, refunds, replacements, cancellations, and order modifications in accordance with company policies. 
• Investigate order-related issues and ensure updates are accurately reflected across all systems. 
• Maintain accurate records of order adjustments and exceptions. 

Operational Support 

• Monitor fulfillment status and system alerts to identify potential delays or issues. 
• Escalate order or system issues when necessary to ensure timely resolution. 
• Assist in identifying recurring operational issues and opportunities to improve order processing workflows. 
• Support accurate communication between customer service, fulfillment, and operations teams regarding order status and exceptions. 

Qualifications 

Required 

• 1–3 years of experience in order entry, order management, customer operations, or eCommerce support. 
• Strong attention to detail and ability to manage high-volume order processing. 
• Proficiency in Microsoft Excel or Google Sheets. 
• Excellent organizational, time management, and problem-solving skills. 
• Strong computer skills and the ability to learn new software quickly. 

Preferred 

• Experience working with ERP or order management systems. 
• Familiarity with fulfillment and shipping workflows. 
• Understanding of system integrations between eCommerce platforms, ERP, and fulfillment systems. 
• Experience with Shopify or similar eCommerce platforms a plus.