OVERVIEW

Supporting the BSA Financial Crime Investigations (“FCI”) function, fraud prevention and monitoring processes, the FCI Fraud Analyst is responsible for conducting detailed fraud reviews and investigations involving the Bank’s retail customer base and digital payments activity associated with third-party program manager relationships to ensure sufficient support and the ongoing effectiveness of the Bank’s financial crime risk management framework. This role investigates fraud alerts generated by the Bank’s suspicious activity monitoring systems as well as fraud-related referrals escalated by program managers. The Fraud Analyst analyzes risk exposure, account activity, customer behavior, transactional patterns, alert data, and supporting documentation to develop well-supported investigation conclusions. The role requires a working knowledge of BSA/AML requirements and helps protect the integrity of the Bank’s retail and digital payments activities by following applicable laws, regulations, policies, and procedures designed to mitigate fraud, chargeback, regulatory, and reputational risk. This role requires availability during Eastern Time business hours regardless of work location.

ESSENTIAL DUTIES AND RESPONSIBILITES include the following.

• Review fraud alerts generated by the Bank’s monitoring systems for transactional data and account activity that could indicate unusual, potentially suspicious, or fraudulent activity.
• Conduct timely, accurate, and well-documented fraud investigations involving retail banking and digital payments activity.
• Evaluate customer activity, transaction patterns, account behavior, and supporting documentation to determine appropriate risk-based actions, including escalation, closure, continued monitoring, or referral.
• Identify fraud trends, typologies, control gaps, and emerging risks, and communicate observations and recommendations to management.
• Document investigation findings, analysis, conclusions, and supporting rationale in accordance with departmental standards, internal procedures, and audit expectations.
• Assist with the preparation and filing of Suspicious Activity Reports (“SARs”).
• Partner with BSA Operations, Fraud, Retail Banking, Operations, Risk, Compliance, and program manager stakeholders to support consistent fraud review, escalation, and reporting practices.
• Perform or support adverse media, sanctions, PEP, and other screening reviews when needed to assess potential financial, regulatory, reputational, or fraud risk.
• Maintain current knowledge of the Bank’s products, services, customer base, geographic footprint.
• Maintain proficiency in BSA/AML compliance requirements relevant to fraud monitoring, investigation, escalation, and suspicious activity reporting.
• Provide clear verbal and written updates to management, business partners, and other stakeholders regarding investigation results, risks, and recommended actions.
• Assist with special projects, remediation activities, policy and procedure updates, process improvements, and control enhancements related to fraud prevention and monitoring.
• All employees are responsible for compliance with the Bank Secrecy Act and in some roles, OFAC regulations. Depending on job responsibilities, more or less aspects of the regulations may apply, but at a minimum, all employees are responsible for reporting suspicious activity they identify in the course of performing their job duties. This includes activities conducted by customers, fellow employees, board members, and vendors.

SUPERVISORY RESPONSIBILITIES

This job does not have managerial responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree or equivalent work experience.
• Minimum of three (3) years of experience in BSA/AML, fraud, financial crime compliance, or a related risk function within a financial institution.
• Minimum of one (1) year of experience with card or payment channel fraud preferred.
• Experience supporting audits, regulatory examinations, remediation efforts, or quality-control reviews preferred.
• Strong working knowledge of fraud detection, alert review, investigation practices, chargeback risk, and digital payments risk.
• Ability to analyze account activity, transaction patterns, customer behavior, and investigation evidence to reach logical, well-articulated, and well-supported conclusions.
• Excellent analytical, investigative, critical-thinking, and problem-solving skills.
• Strong written and verbal communication skills, including the ability to clearly document investigation findings, risk mitigation rationale, and recommended actions.
• High level of tact, integrity, and discretion when handling confidential information and communicating with internal and external stakeholders.
• Ability to manage multiple assignments, meet deadlines, and work independently in a fast-paced environment.
• Ability to collaborate effectively across teams and departments while maintaining sound risk-based judgment.
• Highly organized with effective time management skills
• Proficiency in Microsoft Office; familiarity with fraud and BSA/AML monitoring software (e.g. Verafin, Unit21, LexisNexis) or similar platforms preferred.

OTHER QUALIFICATIONS

• Clear and effective communicator 
• Collaborative team player 
• Detail-driven with a high level of accuracy

PREFERRED / PLUS QUALIFIACATIONS

• Professional certification such as CAMS, CFE, CIA, or CRMA preferred.

WHY JOIN US

• Opportunity to play a key role in a critical compliance function
• Collaborative work environment with strong organizational support
• Competitive compensation and benefits package commensurate with experience

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable Individuals with disabilities to perform the essential functions. 

Travel: Travel to client offices, prospects, branches, and industry events.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

EQUAL EMPLOYMENT OPPORTUNITY

Patriot Bank is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, veteran status, or any other protected status under federal, state, or local law.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent. Incumbents may be asked to perform other duties as required.