JOB DESCRIPTION

Job Summary:

The Eligibility Analyst determines initial eligibility in assisted housing programs such as Housing Choice Voucher (HCV), Affordable Housing, or any other housing program administered by the agency.

Essential functions:

• Schedule, re-schedule, and conduct applicant interviews for eligibility
• Assist applicants in attempting to find appropriate assistance by informing them of the documentary materials necessary to complete applications for appropriate programs and interpret program criteria and objectives
• Assists clients by phone and in person as a result of both scheduled appointments and unscheduled drop-ins
• Receive, review, verify and substantiate a variety of eligibility data received from applicant including income, legal status, social services assistance, and background checks
• Prepare, update, and maintain applicant files and input necessary data to and from East Baton Rouge Parish Housing Authority (EBRPHA’s) database system
• Assist in maintaining the waiting lists in a current status based on information available from applicant
• Notify wait-list applicants as they approach the top of a specific waiting list, with housing prospectively available, and schedule up-dating interviews to acquire current documents and assure that applicant remains eligible for applicable programs
• Assist in purging all waitlists annually for requested and updated information
• Maintains the established minimum eligible families in an applicant ready pool in accordance to established occupancy standards
• Calculates rent by computing applicant income, deductions, and completing required forms
• Assist in conducting orientations sessions with new participants to explain program regulations, lease obligations, quality standards, policies and regulations
• Prepare correspondence and documentation
• Maintain applicant and new client files
• Audits all applicant files and makes final applicant eligibility determination

Supervisory responsibilities:

• N/A

Work environment

• In office setting
• Communication with applicants on a consistent basis

Physical demands

• Mobility and flexibility to walk, bend, kneel, lift, and reach to perform above duties as stated

Travel required

• Must poses a valid driver’s license

Additional duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required education and experience

• A minimum of one year of prior experience in property management, housing programs, case management, social services, or tenant relations
• Proficiency with MS Office, including Outlook, Word, and Excel and excellent communication skills, both written and verbal

Preferred education and experience

• Case management and intake experience with individuals and families