Job Summary: The ASC Director is responsible for supporting operational, departmental, and organizational objectives through role-specific responsibilities, collaboration, workflow management, communication, compliance, and service excellence aligned with the needs of the organization.

Supervisory Responsibilities: Provides oversight, guidance, and workflow support to assigned staff and operations.

Essential Duties / Responsibilities:

•  Perform responsibilities specific to the ASC Director position.
•  Collaborate with leadership, staff, providers, and operational departments.
•  Maintain compliance with organizational policies and regulatory standards.
•  Support workflow coordination, operational efficiency, and communication.
•  Maintain documentation, reporting, and recordkeeping responsibilities.
•  Assist with departmental projects, initiatives, and process improvements.
•  Support positive service experiences and operational consistency.
•  Perform additional duties and responsibilities as assigned.
• Analyze operational, financial, and performance data to identify trends and improvement opportunities.
• Develop dashboards, reports, and key performance indicators to support data-driven decision-making.
• Document business processes and recommend improvements to enhance efficiency and workflow consistency.
• Collaborate with cross-functional teams to understand business needs, gather requirements, and deliver actionable insights.
• Support system enhancements by participating in testing, validating data accuracy, and identifying issues.
• Assist with forecasting, financial modeling, and related performance analysis.
• Participate in process improvement initiatives involving the design, redesign, or implementation of new or updated processes.
• Support the implementation of new workflows related to application development, process rollouts, or operational changes.
• Maintain a working understanding of business functions and process flows to effectively support improvement efforts.
• Provide support during workshops by preparing materials, guiding discussions, capturing outcomes, and preparing follow-up documentation for leadership.
• Gather and organize materials, documentation, and data required to support project objectives and process evaluations.
• Capture meeting inputs, decisions, action items, issues, and questions to support follow-up and project tracking.
• Coordinate meeting logistics, scheduling, and materials when needed to ensure successful collaboration.
• Other duties as assigned.

Required Skills / Abilities:

•  Strong communication and interpersonal skills.
•  Ability to prioritize responsibilities and meet deadlines.
•  Strong organizational and problem-solving abilities.
•  Professionalism and attention to detail.
•  Proficiency with Microsoft Office and applicable systems.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Understanding of process mapping, project management, relational database concepts, and client-server concepts.
• Possesses basic problem solving, analytical and communication skills.
• Experience in Microsoft Office Suite, including Excel.
• Familiar with HTML and SharePoint.
• Possess a strong work ethic and a high level of professionalism.
• A team player who handles multiple projects simultaneously in a fast paced environment.

Education and Experience:

•  Relevant experience preferred depending on role requirements.
•  Associate or Bachelor’s degree preferred when applicable.
•  Ability to work effectively in fast-paced environments.
• Bachelor’s Degree in Information Systems, Business or related field preferred.
• 3-5 years of experience in the field or in a related area, managing creation and implementation of a service area component, trouble-shooting. 

Physical Requirements:

• Ability to sit for extended periods while working at a computer.
• Manual dexterity required for operating office equipment (e.g., computers, phones, fax machines).
• Ability to lift and carry up to 20 pounds occasionally.
• Visual acuity is required to perform tasks involving computer screens and paper documents.
• Ability to move around the office to access files, office machinery, and other equipment.

*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.