Description

Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff.

General Summary:

The purpose of this position is to provide a wide range of community support and coordination of services to people experiencing legal involvement, a variety of substance use disorders, and to ensure their needs are addressed. The Case Manager supports clients in the development of their short and long-term goals and acquisition of community resources using a person-centered approach. Services will be provided with respect to cultural preferences and in accordance with the client’s rights. The person in this position participates in development and coordination of the comprehensive care coordination and treatment plan, advocates for persons on their caseload, utilizes evidence-based assessments, provides linkage and referral to additional community resources as needed, coordinates crisis intervention services and generally supports the client in their pursuit of emotional and physical health and wellness. Levels of support required by people on caseload may vary greatly. The Case Manager works with the client in the community, home environment, and at agency locations. Works hours/shifts as posted

Essential Duties and Responsibilities:

• Assesses client strengths and needs with the client and applicable team members, conducts comprehensive care coordination, and develops treatment plans. Monitors and evaluates client progress toward goal attainment. Reviews and modifies treatment plans as needed, as well as assisting with ASAM assessments to ensure compliance.
• Maintains contact with the client as indicated in the treatment plan or as needed to ensure stability. Communicates with and provides support to clients in achieving goals and outcomes. Provides active outreach as necessary, including crisis intervention and management, and acquisition of appropriate community supports.
• Links and/or refers clients to other services, programs, and agencies as needed. Assists in assuring clients obtain and retain applicable entitlements and follows up on same. Serves as an advocate for clients. With appropriate releases, communicates with family members and significant others as indicated.
• Confers with supervisor and other team members regarding clients and, as appropriate, other agencies with emphasis on provision of most appropriate, effective, and cost-efficient services.
• Provide transportation and support to clients needing to attend criminal justice-related appointments including court dates and meetings with legal counsel.
• Assists with group facilitation and completion of group documentation.
• Assists with completing federal urine analysis.
• Assists clients in tracking and keeping appointments.
• Assists clients with developing skills that lead to independence
• Provides back up for other staff.
• Completes required paperwork in accordance with timelines and standards required by the agency, regulatory bodies, and payors. Demonstrates excellent written and oral communication skills.
• Carries out policies and procedures of the agency; may participate in community work, staff development, agency-wide projects; serve on agency committees/teams, attend meetings, and performs other related duties as requested.
• Perform other duties as assigned.

Specific/Individual Competencies:

• Professional approach to all functions and relationships with all levels of staff, clients, other agencies, and the public.
• Abides by the agency’s code of ethics.
• Strives to continuously improve own and agency objectives and operations.
• Incorporates Continuous Quality Improvement (CQI) techniques into daily work activities.
• Participates on CQI process teams and/or supports CQI initiatives.
• Organizational Competencies:
• Demonstrate knowledge of the agency mission, vision, goals, and philosophy as well as the policies and procedures.
• Strives for high client satisfaction by providing leadership and/or assistance to coworkers and clients through the integrated care process.
• Demonstrate consistent professionalism.
• Demonstrate teamwork.
• Abide by the agencies and/or professional code of ethics.

Organizational Competencies:

• Understands and articulates the agency’s core mission, vision, and strategic objectives.
• Dedicated to the principles of the Sanctuary Model, utilizing the seven commitments as a guide to creating a safe and non-violent environment for clients and staff.
• Familiar with and adheres to relevant policies and procedures to ensure compliance and operational effectiveness.
• Demonstrate proactive and effective leadership to address client needs promptly and efficiently.
• Works closely with coworkers and clients to create a seamless and integrated care process.
• Ensures that all services are tailored to meet the specific needs and expectations of clients.
• Maintains a high standard of professional behavior in all interactions with clients and colleagues.
• Exhibits integrity, accountability, and respect in the workplace, fostering a positive and productive organizational culture.
• Actively participates in team activities, fostering a collaborative environment.
• Supports colleagues and contribute to group efforts to achieve shared goals and enhance service delivery.
• Upholds the agency’s code of ethics and professional standards in all practices.
• Demonstrates ethical decision-making and accountability in both individual and team contexts

Position Qualifications:

• HS Diploma and/or equivalent with three years of experience; OR
• Bachelor’s degree; OR
• Master’s degree
• Valid Driver’s License
• Mental Health experience preferred

Those eligible to drive company vehicles must have a valid driver's license and be eligible for coverage as defined by the agency commercial insurance carrier. Those who drive personal vehicles in the course of business must be able to provide proof of insurance.

EOE/M/F/D/V/SO