General Description of Duties

Under general direction, performs a variety of responsible administrative support duties at the journey level, including greeting the public, answering questions, providing information, processing records, performing data entry, and maintaining accurate files. Work requires knowledge of departmental rules, regulations, procedures, and services, as well as a solid understanding of County operations to respond to inquiries. The employee exercises tact and independent judgment when handling sensitive or confidential matters and typically follows established procedures, referring precedent-setting situations to higher-level staff. The position requires proficiency with modern office technology, including word processing, database, and spreadsheet software. Work is performed under regular supervision and evaluated through observation, conferences, and the quality and effectiveness of completed tasks.

Essential Duties and Tasks

· Answers telephones, greets visitors, directs inquiries, and provides program or departmental information using appropriate materials and resources.

· Attends monthly court sessions with 4-H Youth Promise staff to support youth and coordinate program-related services.

· Assists staff in identifying and securing appropriate community-service worksites for participating youth.

· Supports planning and delivery of educational lessons and activities for the 4-H Youth Promise after-school program.

· Collaborates with the Case Manager to maintain accurate, organized documentation for incoming and outgoing youth participants.

· Helps ensure participant records, case files, and program documentation meet organizational and program requirements.

· Provides administrative and program support to promote successful youth engagement and positive program outcomes.

· Assists the public in understanding departmental and County policies, procedures, and applicable laws; explains reasons for denied requests and refers exceptions or complaints to appropriate staff.

· Prepares correspondence, memoranda, and other documents from notes or verbal instructions; proofreads materials; copies, collates, binds, faxes, emails, and distributes information.

· Compiles information using standardized forms; may develop forms or formats to improve workflow efficiency.

· Compiles reports from program and service activity data; posts information to forms, files, databases, and spreadsheets.

· Receives, screens, and distributes mail, documents, and materials based on knowledge of unit operations and key personnel.

Additional Job Duties

· May take and transcribe minutes for internal meetings or appointed boards and committees.

· Works closely with 4-H Youth Promise staff to provide additional program assistance, including helping with pick-up, dropoff, and daily program setup.

· May coordinate or assist with the work of others, typically in their absence.

· Performs related duties as required.

Knowledge, Skills, and Abilities

· Considerable knowledge of business English, mathematics, and applicable legal formats and terminology.

· Considerable knowledge of modern office procedures and related information-technology equipment, software, and peripherals.

· Working knowledge of County ordinances, procedures, and practices related to the assigned area, including personnel and purchasing processes.

· Skill in using office technology and software such as word processing, spreadsheets, and databases relevant to the work unit.

· Ability to work independently on responsible administrative support tasks, including confidential or sensitive assignments; ability to prepare agendas and confidential correspondence.

· Ability to type, transcribe, and take dictation, if required, at the necessary speed and accuracy.

· Ability to schedule appointments and meetings and establish work schedules based on oral or written instructions.

· Ability to establish and maintain effective working relationships with supervisors, coworkers, and the general public.

Physical Requirements

Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motions. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Must possess the visual acuity to prepare figures and data, operate a computer, proof work, and do extensive reading.

Desirable Training and Experience

Graduation from high school, supplemented by business courses, and some secretarial or clerical experience; or an equivalent combination of education and experience.

Submit an Anson County application to Roslynn K. Ingram, HR Manager at 101 South Greene St. Suite 240 Wadesboro, NC 28170 or email hr@ansoncountync.gov. Applications may be obtained at www.co.anson.nc.us. 

Closing Date: August 13, 2026