Hartzell Propeller was founded in 1917 and is headquartered in Piqua, Ohio. Hartzell Propeller is the global leader in advanced aircraft propeller design and manufacturing technology for general aviation applications – both piston engine and turboprop – as well as custom propulsion solutions for electric, hybrid-electric aircraft and advanced air mobility programs. In 2021, Hartzell Propeller acquired Tanis Aircraft Products to expand Hartzell’s heating products and expanded its offerings in the experimental propeller market with the acquisition of Whirlwind Propeller in 2024. Hartzell expanded its offerings in the MRO market with 2024 acquisitions of American Propeller Service, Texas Aircraft Propeller and Tiffin Aire Inc.

Job Summary

Hartzell Service Center is seeking a technical support resource who is responsible for managing new product returns and conducting engineering evaluations related to service issues within our repair station. This role offers a diverse workload, combining routine responsibilities with special projects and assignments. The ideal candidate enjoys variety in their workday and is comfortable adapting to changing priorities and challenges.

Key Deliverables

• Resource to resolve  complex, high-priority, or escalated technical issues.
• Partner with engineering  and product teams to resolve systemic issues.
• Performs work on new articles that have been shipped from the factory.
• Contribute to product improvement, testing, and process optimization.
• Processes Service Difficulties and returned inventory
• Performs work on tooling and equipment in accordance with factory drawings and specifications.

 Education/Experience

· Deep expertise in company products, systems, and troubleshooting processes

· Experience working cross-functionally with engineering, product, and QA teams

· Associate’s degree or equivalent technical training preferred

· 4+ years of technical support or related experience

· Works under minimal supervision

Technical Competencies

· Advanced technical troubleshooting and escalation support

· Cross-functional issue analysis and resolution

· Product feedback and improvement input

· Training and mentoring

· Support process improvement

· Customer communication and case management

· Advanced product knowledge

· Proficient Computer Skills: Microsoft Office including Outlook, Word, Excel, and Power Point

· Excellent Communication Skills: both verbal and written

· Experience with Process Standards – Demonstrated ability to read, understand and execute to written instruction

Behavioral Characteristics 

• Thinks and acts like an owner
  • Uses company resources wisely & cost-effectively
  • Shows pride in the organization and a commitment to its long-term success
  • Takes full responsibility for their actions
  • Holds self to high standards of performance and integrity
• Demonstrates high integrity
  • Consistently acts with honestly, transparency and high ethics
  • Makes decisions based on what is morally right
  • Owns their actions and holds self-accountable
• Puts team above self; in it together
  • Prioritizes team and company over personal gain
  • Collaborates with team members within the department and across all functions
  • Contributes  to a positive, inclusive work environment
• Innovates and improves
  • Actively supports or initiates continuous improvement efforts
  • Shares ideas and suggests solutions that enhance team or  business performance
  • Stays open to feedback and embraces changes
  • Demonstrates a bias towards action
• Honors commitments
  • Consistently follows through on project timelines, meeting and deliverables
  • Takes ownership for responsibilities and delivers results
  • Makes and holds commitment
  • Communicates proactively when challenges arise and adjusts plans  to stay on track

Our Culture

We are a team that prides ourselves on a culture that supports shared values of empowerment, accountability, drive, integrity, and respect. Our team shares a deep commitment to safety, collaboration, and a love for all things aviation. We offer a comprehensive benefits package to support your well-being and professional growth including medical, dental, vision, paid time off, life insurance, 401(K) plans with employer match, company provided Growth Participation Units (GPU) and so much more.  Our GPU benefit is unique to the industry and encourages all employees to think like owners and receive future financial reward for contributions to business growth.  Join our team to be part of a culture that encourages growth and development and celebrates our success.

Hartzell Propeller has a pre-employment and random Federal Drug & Alcohol Testing requirement and tests for marijuana, cocaine, opioids, amphetamines and phencyclidine in addition to alcohol.

Equal Opportunity Employer/Protected Veteran/Disability/E-Verify