About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place, and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service, and community pride. We care for our guests, our team, and our neighborhoods with the same intention. If you lead with heart and believe hospitality can make a meaningful impact, we invite you to join the Heritage family.

Why This Role Matters

We are seeking an Audio Visual Technician to join our team. In this role, you will play a vital part in creating seamless, professional, and memorable guest experiences by supporting meetings, conferences, banquets, and special events through expert setup, operation, and live technical support of audio-visual systems. Your work ensures every event runs smoothly and reflects the high service standards our guests expect.

What You’ll Do

• Set up, operate, monitor, troubleshoot, and break down audio-visual, sound, lighting, projection, and conferencing equipment for events and meetings. 
• Execute AV setups according to Banquet Event Orders (BEOs), event diagrams, and client specifications. 
• Perform pre-event testing and sound checks to ensure flawless execution before guests arrive. 
• Provide on-site technical support to presenters, guests, and event teams throughout live events. 
• Monitor equipment performance during events and resolve technical issues quickly and professionally. 
• Maintain, clean, inventory, and store all AV equipment after events. 
• Follow all safety procedures, equipment handling guidelines, and company standards. 
• Maintain a clean, organized work area and a professional appearance. 
• Deliver warm, genuine hospitality while supporting team objectives and company culture.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits including a 25% match for 401k! 
• Generous employee discounts across Heritage Hotels, restaurants, spa and retail! 
• Enjoy complimentary meals during scheduled work shifts! 
• Free employee parking! 
• Growth and development opportunities! 
• Inclusive, people-first culture!

• Strong technical knowledge of audio-visual systems, sound reinforcement, lighting, projection, and conferencing technology. 
• Excellent communication, troubleshooting, and customer service skills. 
• Ability to multitask and perform in fast-paced, live event environments. 
• Ability to lift, push, pull, and carry 50+ pounds and work at varying heights. 
• Willingness to work flexible schedules including nights, weekends, and holidays as required by events.