POSITION SUMMARY

The primary role of a Sourcepass NOC Team is to ensure the customers success within Sourcepass. This success is driven by Sourcepass providing world class service, proactive maintenance and monitoring, backup & recovery, and securing infrastructure. The NOC team is key to providing these core support services.

RESPONSIBILITIES

NOC Services

• Antivirus Maintenance
• Deployment Validation
• Endpoint software Upgrades

Windows Updates Maintenance

• Deployment Validation
• Resolving failed updates
• Installation of Missing feature updates: 1809, 1903, 1909
• Scheduling server rebooted as needed

Backup and Recovery

• Deploy and configure backup agents and policies
• Troubleshoot backup agent alerts
• Recover files and full system restores

Miscellaneous Services

• DNS filtering Maintenance
• LogMeIn Maintenance
• Services True ups
• Ticket Management
• Project work as assigned

To be onboarded to Sourcepass’ ticket process and workflows

• Ticket Status, Types, Billable, Boards, SLA’s, etc.

Review tickets on NOC board

• Complete tickets which you are assigned
• If time allows, review unassigned tickets to be worked on within skillset

Timesheets to be completed end of business for the current day

• Submitted at the end of the week
• Assistance with Sourcepass internal projects, Research and Development, Proof on Concepts, Etc.

DESIRED SKILLSET/EXPERIENCE

• Arrives to work on time and ready to take action
• Motivated to resolve issues efficiently.
• A desire to improve skillset by earning industry certifications (We pay for them!)
• Good communicator
• Top Notch troubleshooting skills
• Follows documentation and offers suggestions for improvements
• Takes ownership of issues
• Ability to manage multiple priorities and follow through on projects to completion
• Likes to have fun and laugh with a great team