Join Omaha Performing Arts as a House Manager and play a key role in creating exceptional experiences for our patrons, volunteers, and artists. This position combines event operations, volunteer leadership, customer service, and problem-solving to help ensure performances run smoothly across our venues. If you thrive in a fast-paced environment, enjoy working with people, and can remain calm and professional while managing a variety of situations, we'd love to hear from you.

Position Summary: 

Assists with the management and training of volunteer “Ambassador” staff and provides front-of-house (FOH) support for all events in the Orpheum Theater, Holland Performing Arts Center (HPAC), Tenaska Center for Arts Engagement (TCAE), and other off-site venues as needed. 

Position Duties and Responsibilities: 

• Implements house management processes and coordinates FOH staff and volunteers for events at the Orpheum Theater, Holland Performing Arts Center, Tenaska Center for Arts Engagement, and O-pa events at off-site locations as needed.
• Conducts Ambassador briefing before each performance based on FOH form information. 
• Conducts regular rounds during all phases of events and performances at each venue.
• Assists in mediating, reporting, and managing patron concerns related to other patrons, Box Office matters, ADA accommodations, O-pa policies, and patron services.
• Provides direct support and communication to/with security and first responders for all emergency situations.
• Communicates across departments regarding patron and production needs during events. 
• Identifies and reports FOH issues for resolution, including safety, policy, security, and food and beverage concerns.
• Maintains positive relationships with volunteers, staff, patrons, and artists. 
• Maintains an active and flexible schedule, including nights and weekends, and holidays as required by event needs.
• Required to work both indoor and outdoor events and performances.
• Performs other duties as assigned.

Minimum Experience and Qualifications: 

• One (1) year, or more, of supervisory experience in a service-related, hospitality, event or volunteer coordinating setting preferred.
• Demonstrated ability to maintain a professional and welcoming manner when working with all patrons, employees, volunteers, and artists.
• Emergency preparedness and situational awareness training or experience, preferred. 
• Ability to take initiative to identify and solve problems using good judgment. 
• Excellent communication and interpersonal skills. 
• Proficient in customer service and active listening techniques. 
• Highly organized and detail oriented. 
• Proficiency in Microsoft Office Products (Word, Excel, Outlook, Access and PowerPoint). 
• Requires scheduling flexibility, including evenings, weekends, and holidays. Must be available for a minimum number of event shifts per month, as determined by department needs.
• Basic understanding of ADA compliance and accommodation coordination preferred; training will be provided.

Minimum Education Requirements: 

• High School Diploma or GED.