Reports to:

Division Director 

Summary/Objective

Acts as a liaison between staff, physicians and US Digestive Health leadership team. Works in a supervisory capacity to ensure provision of excellent patient care. Oversees office procedures and protocols. Works with the US Digestive Health leadership team and physicians in addressing any identified problems and ensuring ongoing performance improvement. Provides and coordinates staff training and monitors and evaluates staff performance. Uses clinical knowledge and experience in both the training and providing of excellent patient care. 

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Personnel Management 
• Administrative Support 
• Health Information Management 
• Operations Support 
• Support of the practice in an effort to provide high quality service and care to patients.  

Competencies

• Outstanding organization, communication and leadership skills.  
• Ability to multitask in a busy environment 
• Organization and Prioritization Skills 

Supervisory Responsibility

Supervises Medical Assistants, Clerical Staff, other supervisory staff within the office. May include providing instructions, reviewing work, assigning work, assessing performance, and disciplining employees.  

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands

The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. 

Position Type/Expected Hours of Work 

Full Time/ Monday-Friday, at least 40 hours per week/Day shift  

Travel

Minimal 

AAP/EEO Statement

US Digestive Health is an Equal Opportunity Employer. USDH does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, merit, and business need 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Education and Experience

• High School diploma or GED equivalent.  
• Minimum of 3 years work experience in a medical office clinical and supervisory experience, required.  
• Medical terminology knowledge, required.  
• Experience with electronic medical record system with the ability to troubleshoot, required 
• Microsoft Office, Microsoft Outlook and Microsoft Excel, intermediate level required 

Work Authorization/Security Clearance  

Must be authorized to work in the US for any employer