TITLE: Program Coordinator
REPORTS TO: Program Manager
STATUS: Non-Exempt, Hourly, Full-time
LOCATION: Chicago, Illinois
Working at All Chicago:
On an average night in 2019, nearly 5,300 people could be found on our streets and in our shelters. Tens of thousands more are just one unexpected setback away from joining them. These are our neighbors, this is our city, and together we can ensure that we all have stable homes.
All Chicago strengthens our community’s collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago brings together homeless service providers, non-profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.
The Program Coordinator serves a critical role on All Chicago’s monitoring and capacity-building team. The monitoring and capacity-building team provides support to other program team areas such as the Chicago Continuum of Care (CoC) team, the Emergency Solutions Grant (ESG) Rapid Rehousing (RRH) team, and the Expedited Housing Initiative (EHI) team. Each of these program areas work in partnership with homeless service providers. The focus of the monitoring and capacity-building team is to provide compliance expertise to support our team and our partners’ adherence to regulations and best practices.
The Program Coordinator supports the Program Manager to plan and execute monitoring and capacity-building projects. This includes conducting policy reviews, file reviews, and data performance reviews. The Coordinator is responsible for activities including but not limited to data processing and analysis, records management, the development of reports, and project planning.
The Program Coordinator will develop and facilitate Technical Assistance (TA) support for partner agencies by creating TA plans, tracking the completion of the plans, conducting research, and developing and organizing TA resources and activities including but not limited to trainings, workshops, guidance documents, FAQs, tools, samples, etc.
Position responsibilities and work volume will be established and evaluated through ongoing supervision, annual reviews, and the development of an annual professional development plan.
Monitoring and Capacity Building Activities (approximately 90% of the position)
- Support the successful completion of CoC Program Monitoring, CoC Financial Monitoring, ESG RRH Monitoring, and EHI Accountability Plan data monitoring by communicating with partner agencies, reviewing client files and policies, analyzing data, writing reports, tracking results, and tracking the progress of performance improvement plans.
- Aid the development of templates, tools, and training manuals for implementing monitoring processes.
- Compile monitoring results and evaluate strengths and weaknesses of performance.
- Develop an understanding of laws, regulations, funding sources and best practices in the homeless services sector and keep abreast of developments. Conduct research to respond to requests for assistance, assist with the development of training materials, and production of tools and resources.
- Assist with the creation and implementation of technical assistance and capacity-building opportunities for homeless assistance programs. Find, develop, and organize technical assistance materials including tools, templates, FAQs, trainings, and briefs.
- Collaborate with external partners to develop peer-led technical assistance opportunities such as discussions, peer-to-peer conversations or mentoring, sample policy and form sharing, roundtable discussions, trainings, workshops and more.
- Track technical assistance (TA) provided and ensure timely completion of TA plans.
- Assist the Program Manager in facilitating and supporting committees and workgroups focused on monitoring and capacity-building.
- Review and analyze data from the Homeless Management Information System (HMIS) to evaluate program adherence to data standards and performance metrics.
- Support specific special initiatives as assigned, such as the Notice of Funding Availability (NOFA) and HUD CoC Quarterly meetings.
Administrative Support (approximately 5% of the position)
- Draft letters, announcements, invitations, etc.
- Schedule monitoring activities with partner agencies.
- Provide support and resources to people making inquiries to general email accounts.
- Support the coordination and administrative activities of internal team meetings and external workgroup meetings.
Other Tasks (approximately 5% of the position)
- Actively participate in monthly staff and team meetings.
- Other duties as assigned.
Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:
- Bachelors’ degree in Social Work, Psychology, Social Justice or another related field is required. Master’s degree in one of these fields preferred. An equivalent combination of education and experience will also be considered.
- Possess 2-5 years of professional experience in the field(s) of homelessness service delivery and/or housing is strongly preferred.
- High level of knowledge and competency in HUD-funded programming is preferred.
- Knowledge using HMIS software is preferred.
- Excellent skills with Microsoft Office products including but not limited to Excel, Word, PowerPoint, and Outlook.
- Data processing, analysis, and visualization skills.
- Strong interpersonal skills, customer service, professional presence, and ability to interact with a diverse audience.
- Experience developing guidance or training materials.
- Passion for inclusivity and diversity, and interest in being part of a multicultural team.
- Excellent professional written and verbal communication skills; ability to convey information in a clear and concise manner.
- Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities.
- Highly organized and skilled in process development.
- Willingness to work occasionally outside of normal business hours and to take on more responsibilities as assigned.
- A strong work ethic, integrity, and the highest ethical standards are expected.
- Ability to respond effectively and professionally to inquiries, complaints, or concerns, as presented by staff, consumers, service providers, and other stakeholders.
- Work place is a smoke- and drug-free environment.
- Intermittent travel to off-site locations may be required.
- Position requires frequent and regular computer and phone use and attendance during regular business hours from 9am to 5pm, Monday through Friday. Occasional night and weekend hours are required a few times a year.
- All Chicago is an equal opportunity employer and seeks to employ qualified individuals based on individual merit. All Chicago does not discriminate against any individual with respect to the terms and conditions of employment based on that individual’s race, sex, age, religion, color, national origin, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, housing status, or any other non-merit factor protected under state, local or federal laws. Equal Employment Opportunity applies to all personnel actions such as recruiting, hiring, compensation, benefits, promotions, training, transfer, termination, and opportunities for training. All Chicago is committed to a fair and equitable workplace where everyone is a respected and valued member of the team.
Salary is $41,000-$54,400, commensurate with experience. Comprehensive benefits package (with some employee contributions) includes medical, dental, vision insurance, and disability. Employer-matched retirement plan. Generous paid leave.
Apply online with cover letter, resume and salary range requirements.