A fast-paced customer service role that requires solid communications skills, and the ability to ask the right questions that uncover information necessary to assist in resolving client issues. The ideal candidate is detail oriented, consistent, and patient. This role requires someone who is comfortable with technology and has a willingness to learn about technology terms and acronyms. The shift for this position is Monday - Friday, 6AM - 3PM EST.  This position reports to the Customer Service Team Lead.

RESPONSIBILITIES

Phones – You will be asked to answer incoming phone calls, enter tickets in the Sourcepass standard format and document everything in our ticketing database
Emails - You will be asked to enter tickets into our database that arrive via our customer email portal
Filing – You will be asked to file paperwork and documentation as needed
Data Entry – You will be asked to process data entry tasks as needed
Outbound Calling – You will be asked to call clients to inform them of scheduling and/or changes
You will be asked to assist management team in special projects as deemed necessary

DESIRED SKILLSET/EXPERIENCE  

Reliable – Shows up for work on time – ready to work
Minimum 2-3 years of experience providing Customer Service in an office setting
Ability to effectively communicate by phone
Ability to speak and write in English, clearly and professionally
Proficiency with computer (Windows Operating system)   
Strong typing skills required
Pays attention to detail  

Reliable – Shows up for work on time – ready to work 

Minimum 2-3 years of experience providing Customer Service in an office or remote setting 

Ability to effectively communicate by phone 

Ability to speak and write in English, clearly and professionally 

Proficiency with computer (Windows Operating system)    

Strong typing skills required Pays attention to detail