Are you detail-oriented, organized, and passionate about helping patients navigate their healthcare experience? Do you enjoy solving problems, working with people, and making sure the details are right? The Orthopedic Institute of Pennsylvania (OIP) offers the opportunity to build a rewarding career in healthcare while making a meaningful impact on the patient experience.

As an Insurance Verification Specialist, you'll play an important role in helping patients understand their insurance coverage and ensuring our clinical teams have the information they need before services are provided. You'll work closely with patients, insurance companies, providers, and internal teams to verify benefits, identify insurance requirements, and help create a smooth experience from scheduling through care.

Since 1971, OIP has been Central Pennsylvania's trusted leader in orthopedic care. Our mission is to create an amazingly positive and memorable experience for every patient, family member, and team member. We achieve this through teamwork, compassion, continuous improvement, and a commitment to excellence.

Whether you're an experienced healthcare professional or looking to grow your career in healthcare administration, you'll receive comprehensive onboarding, ongoing professional development, and opportunities to grow within our organization.

What You'll Do

As a member of our team, you will:

• Verify patient insurance coverage by contacting insurance companies via phone, online portals, or other means.
• Obtain and record accurate insurance information, including policy numbers, coverage details, and authorization requirements.
• Communicating with patients to gather necessary insurance information and clarify coverage details.
• Reviewing insurance policies and benefit information to determine coverage levels for specific medical procedures or services.
• Collaborating with healthcare providers, billing departments, and insurance companies to resolve any discrepancies or issues related to insurance coverage.
• Providing assistance to patients regarding insurance questions, coverage limitations, and payment options.
• Maintaining detailed and accurate records of insurance verification activities and patient interactions.
• Staying updated on changes in insurance regulations, policies, and procedures.
• Assisting with other administrative tasks as needed.

What You'll Learn

Working at OIP provides valuable exposure to healthcare operations and the revenue cycle while building skills in:

• Health insurance benefits and eligibility
• Medical terminology
• Insurance authorization and precertification
• Patient financial responsibility
• Electronic Medical Records (EMR)
• Insurance and payer portals
• Healthcare revenue cycle processes
• Patient communication and customer service
• Collaboration across clinical and administrative teams

Required

• High school diploma or GED
• Strong attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong organizational and time-management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Strong computer and data-entry skills
• Commitment to providing excellent customer service
• Desire to learn and grow in a healthcare career

Preferred (Not Required)

We encourage you to apply even if you don't meet every preferred qualification.

• Two or more years of experience in healthcare administration, medical billing, insurance verification, patient access, or a related healthcare setting
• Experience working with insurance companies or payer portals
• Experience with electronic medical records (EMR)
• Knowledge of medical terminology
• Experience with insurance eligibility, benefits, or authorization

Why Join OIP?

• On-the-job training and professional development
• Career advancement opportunities
• Collaborative and supportive team environment
• Opportunity to build valuable healthcare and revenue cycle experience
• Work alongside experienced healthcare professionals
• Be part of an organization committed to an exceptional patient experience

Benefits

• Medical, Dental & Vision Insurance
• Company-Paid Life, Short-Term & Long-Term Disability
• Paid Time Off (PTO) & 401(k) Retirement Plan
• Employee Assistance Program
• Cell Phone Discounts (AT&T & Verizon)
• Employee Appreciation Events & Jeans Day Fridays
• Career Growth Opportunities Within OIP

Ideal Candidates Include

• Insurance Verification Specialists
• Patient Access Representatives
• Medical Billing Specialists
• Medical Office Professionals
• Patient Registration Specialists
• Revenue Cycle Specialists
• Healthcare Administrative Professionals
• Medical Assistants looking to transition into an administrative role
• Individuals with strong customer service and administrative experience
• Individuals looking to begin or grow a career in healthcare administration

If you're organized, dependable, detail-oriented, and enjoy helping people navigate the healthcare experience, we'd love to hear from you.

Apply today and begin building your future with Orthopedic Institute of Pennsylvania.