At Wilson-McShane, we administer benefits for hardworking individuals in various trade unions. As a Participant Services Specialist, you will have the opportunity to directly assist these individuals by answering their benefit and eligibility questions. Additionally, you will play a crucial role in our mail correspondence and document review process. 

Essential Duties and Responsibilities: 

• Answers high volume telephone calls from participants and provide explanations and answers related to coverage eligibility and pension benefits.
• Answers questions regarding self-payments including COBRA and Retiree self pays.
• Reviews required eligibility information including legal documents, enrollment forms, coordination of benefits forms, and benefit applications.
• Mails correspondence to Participants.
• Provides assistance with incoming and returned mail.
• Prepare documents for mailing projects and scanning.
• Performs quality review files.
• Assists with related special projects as required  

The schedule for this role is 8:00am-5:00pm, Monday-Friday with a 1-hour lunch. This is a non-exempt position with compensation at $28.80 per hour and includes benefits such as the following:

• Low Deductible Health, Prescription Drug and Dental Benefits
• Voluntary Vision, Accident, Critical Illness and Pet Insurance
• Flexible Spending Account (FSA)
• Employer Contribution to 401(k)-No Match Required
• 401(k) and Roth 401(k)
• Paid Holidays and Paid time off
• Dependent Care Reimbursement Account
• Life Insurance and AD&D
• Employer Paid Short Term Disability
• Employee Assistance Program, including access to confidential counseling (virtual and in-person).

To perform the job successfully, an individual should have the following qualifications:

• A minimum of 1-year related experience and/or training.
• Ability to read and interpret documents such as Summary Plan Description and procedure manuals.
• Computer Skills: Proficiency in all aspects of Microsoft Office. Quick learner of other computer applications.  
• Bilingual in Spanish preferred 

If you enjoy providing excellent customer service, we encourage you to apply for our Participant Services Specialist role today!