OVERVIEW

The Concierge Banking Officer is responsible for delivering personalized, high-touch banking services to High Net Worth (HNW) individuals and families. This role acts as a single point of contact for clients, ensuring a seamless and exceptional experience across a wide range of banking and financial services. The ideal candidate has strong relationship management skills, in-depth knowledge of financial products, and the ability to anticipate and meet the complex needs of affluent clientele.

ESSENTIAL DUTIES AND RESPONSIBILITES include the following.

• Serve as a dedicated relationship manager for HNW clients, delivering white-glove high touch service across all banking needs
• Develop and maintain deep relationships with clients to understand their financial goals, preferences, and service expectations
• Provide personalized concierge services including account management, transaction support, travel assistance, and access to exclusive banking privileges
• Collaborate with internal departments
• Proactively identify opportunities to deepen client relationships and refer clients to appropriate specialists as needed
• Ensure compliance with all regulatory and internal policies during client interactions and transactions
• Resolve client issues and inquiries efficiently, maintaining the highest standards of service and confidentiality
• Organize exclusive client events or experiences to build loyalty and engagement

SUPERVISORY RESPONSIBILITIES

This job does not have managerial responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in Finance, Business, or related field (preferred)
• 3–5+ years of experience in private, retail, or concierge banking
• Proven track record of client relationship management and sales performance.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong understanding of financial products and services, including investments, credit, and insurance.
• Discretion and professionalism in handling sensitive and confidential client information

OTHER QUALIFICATIONS

• Clear and effective communicator
• Collaborative team player
• Detail-driven with a high level of accuracy

PREFERRED / PLUS QUALIFIACATIONS

• Excellent analytical, problem-solving, and critical thinking skills
• Influential communicator with cross-functional leadership skills
• Change management and program governance expertise
• Strong regulatory awareness and risk acumen

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable Individuals with disabilities to perform the essential functions.

Travel: Travel to client offices, prospects, branches, and industry events.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORK ENVIRONMENT

While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

EQUAL EMPLOYMENT OPPORTUNITY

Patriot Bank is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, veteran status, or any other protected status under federal, state, or local law.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the incumbent. Incumbents may be asked to perform other duties as required.