Full-time, Union position

$19.86 per hour; 40 hours per week

Monday thru Friday 8am to 5pm

Provide intensive case management services to eligible participants for energy assistance programs. intake, screening, assessment, referrals, monitoring and recordkeeping.  Responsible for implementing a collaborative process which engages the client in defined activities and identifies resources to support customers energy needs. Provides intake services at the point of entry and determines eligibility for energy services including Operation Fuel and Elderly Energy Assistance.  Works directly with eligible clients to assess energy needs.  Makes referrals to agencies providing supportive services, based on client needs and services offered.  Utilizes network partnerships to assist clients in gaining access to services and works to remove barriers to program participation. Trains volunteer personnel in satellite intake locations. Provides assistance and technical support to seasonal intake certification staff. Assists clients in completing documentation, verifies accuracy of information.   Completes required forms and inputs data into the recordkeeping system.  Submits completed forms to service providers and regulating agencies, ensuring compliance with funding guidelines. Enrolls clients in utility arrearage forgiveness programs.

Maintains confidential client database and files, in compliance with internal and external reporting requirements. 

Provides reports to funders as appropriate.

Develops and maintains knowledge of community resources and needs, including statistical data and projections.

Develops and maintains effective relationships with State and Federal agencies, network partnerships and community groups.

May be required to provide phone coverage and respond to walk-in visitors

B.A. degree preferred or an A.S. in Human Services, with two additional years of experience in community based case management services or equivalent experience.  

2 years experience administering case management services

Other combinations of education and experience which demonstrate a candidate’s ability to perform the above services may meet the requirements for this position.  Bi-lingual Spanish a plus.

Benefits Include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k) with matching contributions
• Vacation Time
• Personal Time
• Sick Time
• Holiday Pay

New Opportunities' mission is to improve the quality of life for economically disadvantaged individuals by providing the necessary resources to increase their standard of living, foster self-improvement, and maximize self-empowerment.

New Opportunities Inc. is the community action agency that serves Waterbury, Meriden, Torrington and 22 surrounding Connecticut towns. We offer a variety of social service programs designed to eliminate poverty and assist people in need.

Headquartered in Waterbury and the cities fourth largest employer, New Opportunities has additional offices in Meriden, Torrington, Danbury and Thomaston for the convenience of those they serve. Annually, more than 61,000 individuals benefit from programs offered at this agency, guided by the New Opportunities staff who helped them find the way to meet their needs.

In accordance with the mission of New Opportunities, the Agency aims to increase the self-sufficiency of its customers and support their move out of poverty toward a more middle-class lifestyle.

In 1964, the Agency incorporated as a private non-profit corporation in the State of Connecticut and is a tax-exempt 501 (c) (3) organization. With an annual budget for 2014 in excess of $41 million dollars, New Opportunities administers more than 50 social service programs targeted to the low-income, elderly and disabled communities.

While the range of programs is broad, they fall into one or more of the following categories:

• Energy Assistance
• Fatherhood Initiative
• Child Welfare and Family Development Services
• Early Childhood Education Programs
• Elderly Services
• Homeless Shelter and Transitional Housing
• Ex-Offender Programs and Re-entry Services

EOE/AA/Veteran/Disability